How do I order my prescription?

You or your carer must order your prescription directly from the surgery. We cannot accept requests for medication via a pharmacy or other third party. To order your prescription, you can now order online. Alternatively please telephone 01995 607399 to use our 24 hour answerphone service. If you prefer to bring in your repeat request slip, we have a collection box for these slips in the lobby so that you do not need to queue at the reception desk.


How do I collect my prescription?

Patients can choose from one of the following three options:

(A) Collect their medication from Kepple Lane Pharmacy on site. This means your repeat medication will always be ready to collect from the medical centre’s Pharmacy after 2 working days.

(B) Collect their prescription from the surgery reception desk or

(C) Arrange for another chemist to collect their prescription from our reception desk on their behalf.

If you choose option (C) please note that you must contact your chosen chemist and arrange this with them yourself.  

Please ensure you let us know your preferred option for collection when requesting a prescription. 


What about dispensing patients?

We are a dispensing practice  which means that patients who live more than a mile from a pharmacy are registered as a dispensing patient.  This means your repeat medication will always be ready to collect from the medical centre’s dispensary after 2 working days. You will not need to collect your prescription from reception first.


When should I order my prescription?

We have 9000 patients who take regular medication and therefore need to re-order this on a monthly basis. Many of you have several items and for a variety of reasons, these items are not always all due at the same time during any particular month. This means that some of you are requesting different items at different times of the month. This obviously increases our workload and is an inefficient way of working.  In order to streamline this process and provide a more efficient service, we would ask that you only place an order once each month. This may mean that you have a bit more of one item than you may need for that month, but it will save both yourself and us a lot of time by only ordering once a month.

To avoid delays in waiting for your prescription we do request that you allow the full 48 working hours notice when ordering and collecting. This means that if you order your prescription on the answer phone after 6pm on a Wednesday for example, it will be ready to collect after 2pm on Monday. Or, if you order your prescription  at a weekend it will be ready after 2pm on Wednesday.


Please help us to help you by observing the ordering guidelines below.   Thank you

Request made Prescription ready
Monday Wednesday 2pm
Tuesday Thursday 12pm
Wednesday Friday 2pm
Thursday Monday 2pm
Friday Tuesday 2pm
Saturday Wednesday 2pm
Sunday Wednesday 2pm
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