ONLINE SERVICES

Online Services allows you to access a range of services via your computer, mobile or tablet. Once you have registered you will be able to book appointments, order repeat prescriptions, change contact details and view part of your medical record.

If you are not already registered for Online Services (such as Patient Access) you can do so by calling our reception team on 01995 607399. You will be asked two questions relating to your medical record so that your identity can be verified.

If you would like access to view part of your medical record (medications, allergies/adverse reactions,  immunisations, test results and coded data such as reason for consultation) there is also an information leaflet to view and consent form to complete. 

Here you can view our online services medical record access leaflet and application form.

Please return your completed application form to Red Reception at the surgery, along with two forms of ID, one presenting your photo and the other your address. For example your photo driving licence, passport, national 60+ bus pass, birth certificate, or any of these documents dated within the last 12 months; bank statement, council tax statement, P60/P45.

*Online Services are only available to those aged 16 or over.*

*Please note each patient must have their own email address. It is not possible for accounts to share an email address.*

Patient Access and proxy access

A unique new feature has been released for Patient Access. You can now request to act as a proxy for relatives and dependants that you care for using Patient Access.

This enables a family member or carer to act on behalf of the patient with their access tailored accordingly. The proxy feature has gone through rigorous analysis to ensure there are no data privacy risks.

Appointment booking, repeat medication requests, messaging and, where applicable, access to medical records, can easily be accessed by the proxy once a relative or person has been linked.

Please complete a Proxy application form for each patient and return to Red Reception at the surgery, along with two forms of ID, one presenting your photo and the other your address. For example your photo driving licence, passport, national 60+ bus pass, birth certificate, or any of these documents dated within the last 12 months; bank statement, council tax statement, P60/P45. Please note, all parties must sign the application form and submit ID.

*Proxy access is a service that is only available on patient access*

myGP App

The myGP app provides a fast and easy way to book and cancel your appointments for yourself and any dependents using your smartphone. You can also receive appointment reminders via the app, create alerts for medication reminders and track and record your weight and blood pressure to help you stay healthy. The app is available to download via Google Play and the App store. To register for the app, your mobile number needs to be on your patient record so please contact reception on 01995 607399 to update your details if necessary. If you are registered for online services, you can also link your accounts, enabling you to also order your repeat prescriptions via myGP.

Further information on online services, including 'how to' leaflets and videos of patient experiences, can be found on the NHS.uk website.