Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.

 

Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Registration page.

 

🎉George Cross Medal awarded to Garstang Medical Practice🏅🎉

We are very excited to be able to announce that, following nomination by one of our lovely patients, Angela Mather, we have received the George Cross Medal from the Queen!! 🎉🥳🍾

This honour was given to the NHS as a whole last year, but only those who are specifically nominated receive their own George Cross Medal.

Angela Mather applied for our medal in appreciation of the great work we do. She especially recognised our contribution during the COVID-19 pandemic and vaccination programme.

Thank you Angela! We are overwhelmed by your support and this great honour. 💙

 

Patient Feedback

We are very pleased to have received excellent feedback in the July Friends and Family test. The themes are summarised in the tag cloud above, 96% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.

 

Important Patient Updates

FACE MASKS

Following a directive from NHS England, due to a significant increase in the number of COVID-19 cases, all staff, patients and volunteers are required to wear face masks within Garstang Medical Practice and any other NHS services with immediate effect. (July 2022)

 

APPOINTMENTS OVER THE SUMMER HOLIDAY PERIOD 

As in previous years, we will again be running Same Day appointments throughout the school summer holiday weeks. Routine, pre-bookable appointments will be available again from September.   

If you need to see a doctor or nurse practitioner between 25th July and 2nd September, you can ring Monday-Friday to access a Same Day appointment. These will be booked on a first come, first served basis but as they will be available each day, there should be sufficient to meet demand. 

Though the demand for appointments is unpredictable, generally Mondays and Fridays are the busiest days so please do ring on another day if you are able to do so. 

If you have an urgent medical problem, you can still also ring and speak to the on-call duty doctor Monday-Friday. 

When you telephone the surgery, you will need to give the receptionist an idea of your problem so that the clinicians can prioritise and ensure patients are seen by the most appropriate clinician.  If your problem is such that you would prefer not to pass these details to our staff, this will always be respected.  However, we do ask that this is the exception and not the norm as the doctors and nurses will be unable to appropriately assess which patients need to be seen by whom.  

We appreciate that the telephone lines are very busy first thing, but we do have plenty of staff answering at peak times. Please do hold your place in the queue and our staff will answer as soon as they are able. 

Please avoid ringing the surgery between 8.00 am and 11.00 am if you do not need an appointment and your call is not urgent. 

Please note that our clinicians can only see so many patients in a day in order for them to provide a safe service. If all the appointments have gone for your day of choice, please remember you can always access the local walk-in centres which are located at Whitegate Drive in Blackpool and the Urgent Care Centre at Royal Preston Hospital.  These services are available 8.00 am – 8.00 pm seven days per week. 

HOME VISIT REQUESTS 

Please note that you do have the option to press 2 to request a home visit. This is to assist our more vulnerable patients. Please do not use this option for anything other than to request a home visit for a housebound patient.  

Autumn Vaccination Clinics

This year we will be co-administering the Covid booster at the same time as the annual Flu vaccine for those who are eligible to receive them.

Appointments will be available, here at the surgery, on the following dates:

Saturday 1st, Saturday 15th and Saturday 29th October.

Appointments are available to book via:

  • Patient access app
  • MyGP app (from September)
  • Vaccination booking line - 01995 607370

When booking online please ensure you book the correct appointment depending on your age/eligibility group ie, Aged 65 years and over OR Aged under 65 years in an AT RISK GROUP.

This year the vaccines will also be available to those aged 50 – 64 years who are not in an at risk group. Appointments for this group of patients will only be available from 29th October.

Please do not book an earlier appointment if you are aged 50-64 years and NOT in an at risk group.

To check if you are in one of the at risk groups please visit:

Flu vaccine - NHS (www.nhs.uk)

Whilst we would encourage all those who are eligible to receive the Covid booster to take up the offer, we understand there may be a minority of patients who prefer not to have the Covid booster but do want to have the annual Flu vaccine. We will therefore be offering some appointments for Flu vaccination only.

It is very important that you book the correct type of appointment so please do read the appointment description carefully when booking online.

 

Appointments 

We strive very hard to provide our patients with the best service possible with the resources available to us. However, we are now finding an increasing number of appointments not attended. Pre-pandemic, patients who did not attend for their appointments costed us on average 100 appointments per month. In the month of May alone 223 patients failed to attend their appointment. One of the main complaints we receive from patients is the difficulty in booking an appointment; all these appointments could be offered to other patients if they were cancelled in advance.  

Please help us to help you and our other patients by keeping your booked appointments or by cancelling them as soon as possible so that they may be offered to another patient. We appreciate that with unprecedented call volumes, often exceeding 500 calls each day, it can be difficult to get through to the surgery by phone to cancel unwanted appointments. There are, however, a number of ways you can cancel: 

  • via Patient Access or the myGP app.
    You can cancel appointments here even if they were not booked via online services 
  • by responding 'CANCEL' to your text message reminder  
    Please ensure we have your current mobile phone number so that text message reminders of your appointments can be sent. For any patient aged 0-15 years, please provide a mobile number for a parent/guardian 
  • or by calling reception on 01995 607399. 

To cancel an Evening & Weekend appointment, arranged with the Extended Access Service, please contact 01253 952950.

 

 Macmillan Cancer Support Clinics 

Macmillan aim to help everyone with Cancer to live life as fully as they can. They offer a range of support for patients, families and carers and can provide information and support services; emotional and practical support; financial support and benefit advice. 

Macmillan Information and Advice Service are looking to bring their service into the community and will commence monthly clinics at Garstang Medical Practice on the second Monday of each month starting 11th July 2022. If you are not able to come into surgery, telephone appointments are also available. 

If you would like to book an appointment to see or speak to one of the Macmillan Advisors, please contact the surgery on 01995 607399. Alternatively, Macmillan have a phone line which anyone affected by cancer can call where cancer experts can answer people’s questions and worries, or just listen if they need to chat.  

Local: Macmillan Cancer Information Centre – tel: 01772 523709  

National phone line: 0808 808 00 00 

https://www.macmillan.org.uk/ 

 

Evidence of vaccination (Digital NHS COVID Pass)

People in England who have satisfied vaccine requirements against COVID-19 can use the NHS COVID Pass to demonstrate their COVID-19 status.

If you’re aged 18 or over, you can get an NHS COVID Pass for domestic use where certain venues and events in England choose to use COVID-19 certification.

If you’re aged 12 or over you can get an NHS COVID Pass for travel abroad but you should follow the entry requirements of the country you are travelling to. See the GOV.UK website for more information about the NHS COVID Pass for children.

A full course is currently two doses of the Moderna, AstraZeneca or Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from: 

  • the NHS App which you can download from app stores 
  • the NHS website 
  • 119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

 

COVID-19 in Pregnancy

If you are pregnant and you receive a positive test result for COVID-19, please inform your midwife or GP.

It is important that you are assessed for any additional risks and referred to the local pulse oximetry at home service. This is for your safety and the safety of your baby - even if you have mild or no symptoms.

Pulse oximeters are being provided to patients as part of the NHS response to COVID-19. A pulse oximeter is a small medical device that is put on the tip of the finger, to check someone’s oxygen levels.  Pulse oximetry can help with earlier detection of silent hypoxia, where people have low oxygen levels in the absence of significant shortness of breath. This can help ensure more timely hospital treatment if required.

For more information go to ➡   https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/pregnancy-and-coronavirus/ 

 

Surgery News

Take a look at our Surgery News page for more information on the following.

  • Autumn vaccination clinics - Flu & Covid
  • NHS Breast Screening
  • Medical Records update
  • Doctorlink
  • Digital Diabetes Education Resource
  • NHS Diabetes Helpline
  • Audiology Screening Service
  • Age Concern Hospital Aftercare Service

 

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Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.

Garstang Medical Practice is an Armed Forces Veteran Friendly Accredited GP Practice.

 

Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.

 

Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

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