Coronavirus (COVID-19)

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Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.


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Important Patient Updates 

We are continuing to receive an unprecedented number of telephone calls and we appreciate that this is meaning our patients are waiting in a queue for longer than we would like. We are working very hard to answer you as soon as we can but we do please ask for your patience and understanding.  Not only are call levels significantly higher than normal, but we face our own staffing difficulties due to Covid-19.  Please do stay on the line and we really will get to you as soon as we can. Please remember, however, that we cannot advise patients on national or local Covid restriction rules or on self-isolation or on booking a Covid test.  When you ring us with these queries you are blocking the line for those needing medical assistance. Please visit  for the latest guidance or for Covid advice and to book a test. Thank you for your patience.

Please see surgery update - 11th September 2020

Please only attend the surgery if you have been asked to do so to drop off a sample or to attend a pre-booked appointment.

We can deal with ALL queries over the telephone and send sick notes and other documentation via post, e-mail or text message. Please do not bring prescriptions / letters / discharge notes to the desk, there are external boxes for these. We are working very hard to ensure we can maintain a safe environment for our patients and staff members; your patience and co-operation is much appreciated.

In line with NHS England and Public Health England guidelines, we ask all patients attending surgery to wear a face covering. Please attend surgery alone, unless you need assistance from a Carer. We currently have an intercom system in place to allow entry to both reception areas.

Changes to laboratory processing of urine samples - The laboratory have updated the way in which samples are processed and provided new testing kits. If a clinician asks you to provide a sample you will need to come into the surgery to collect a kit from Reception. It is very important that patients do not drop off urine samples unless they have specifically been requested to do so by a clinician.  Unfortunately, we are not able to process any samples that have not been previously requested.  If you have any symptoms or concerns and feel you may need a urine test, please telephone the surgery and speak to a clinician.


Temporary Change to Opening Hours - Starting Monday 30th March 2020

Monday to Friday 8.30am-12pm and 1.30pm-5.30pm (lunch time closure 12pm-1.30pm)

Our phone lines will be open 8am-12pm and 1pm - 6.30pm (lunch time closure 12pm-1pm)


Flu Vaccination Clinics

NHS vaccines are available for patients who have diabetes, are pregnant, are aged 65 and over, and for those patients who are under 65 with a long-term condition affecting the lungs, heart, kidneys, liver, brain or nervous system, the immune system or the spleen. NHS vaccines are also available for anyone who is the main Carer of an older or disabled person whose welfare would be at risk if the Carer falls ill.

If you are eligible for a flu vaccine, please contact the surgery to arrange an appointment. Once again there will be two different vaccines available. One for patients under the age of 65 and one for patients aged 65 and over. We will have specific clinics running throughout the Autumn/Winter months.

You can call us on 01995 607399 to book your appointment, book online via Patient Access if you are already registered, or use the MyGP app which is available to download from both Google Play and the App store. 

**Please ensure that you book into the correct clinic according to your age.**

**Under 65s Flu Clinic - Thursday 3rd December 2020 (at risk patients only)**

We are pleased to announce that we are now able to offer a further flu clinic for those aged under 65 years who are eligible for the NHS vaccine. For more information on eligibility, please see

Please contact the surgery as soon as possible on 01995 607399 to book your appointment. Alternatively, please book online via Patient Access or the myGP app.

If you have friends, relatives, or neighbours who may not access social media or our website, your help in passing on this information is very much appreciated.

Please note this clinic is only for patients who are normally eligible for the NHS vaccine each year. We have not as yet been informed when the Flu vaccine will be available for patients aged 50 years and over who are not currently eligible for the vaccine.  As soon as we have this information we will update you further.

Patients are asked to wear a face covering and only arrive for their appointment at their given time. Please attend surgery alone, unless you need assistance from a Carer. On arrival, patients will be asked COVID-19 symptom screening questions prior to check in. Please contact the surgery to cancel your appointment if you feel unwell or if you or any member of your household are displaying symptoms of COVID-19.


Nasal vaccines are also available on the above dates for children aged 2, 3 and 4 (who have not yet started school) and for older children who meet the above criteria. Nasal vaccines are also available for patients with learning difficulties. These patients will be asked to attend via the Blue Reception.

All school aged children up to and including Year 7 who do not have a long-term condition will be offered nasal flu vaccination via their School Nurse. We are unable to offer vaccination via the surgery for this category.

The Government has indicated that they are hoping to expand the flu vaccination programme to include people aged 50 to 64. Please note that people in the 50-64-year old age group will not be vaccinated until December when the vaccine is available, and no appointments will be offered for this age group until then. This is to ensure those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. If you are aged 50 to 64 and not in another at-risk group, we politely ask that you wait to receive your invitation.


Symptoms unrelated to coronavirus

We would like to remind patients that whilst we advocate self-care for minor ailments as much as possible during this difficult time, it is extremely important that you do not ignore new or persistent symptoms that could indicate a more serious condition. We provide telephone consultations every weekday so please do contact us if you are concerned and where necessary, we will arrange for you to come to the surgery to see a clinician or for you to have a video consultation. Take a look at this short message from Dr Gary Smith, a GP and doctor who works for Cancer Research UK. For more information, including tips on how to get the most out of your telephone consultation, please visit

6 quick tips in 2 minutes to help you stay healthy and well this winter


Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Registration page.


Patient Feedback

Patient Feedback

We are very pleased to have received excellent feedback in the October Friends and Family test. The themes are summarised in the tag cloud above, 97% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.


Surgery News

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Medical Records

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records.  Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.  As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

For more information, please see FAQS. If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail.



We are now using Doctorlink, which enables you to check your symptoms online and be signposted to an appropriate healthcare appointment. For more information on how to register please visit our Surgery News page.


Digital Diabetes Education Resource

Please see our news page for details about the Digital Diabetes Education Resource.


NHS Diabetes Helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. Visit our Surgery News page.


Age Concern Hospital Aftercare Service

This service is for any patient over the age of 18 years who have littel or no support at home. For more information, please view Age Concern Hospital Aftercare Service leaflet.


PPG Meetings

PPG meetings are suspended until further notice.

Audiology Screening Service

This has been suspended until further notice


If you would like to find out more about any of the above items, all information can be found on our Surgery News page.


Other Information

Citizens Advice additional out of hours Adviceline support for Wyre residents

Funded by Wyre Council, Citizens Advice Lancashire West is launching additional extended hours Adviceline support for Wyre residents.

Given the additional needs presenting within the community due to the pandemic, residents are now able to contact our new local Extended Hours service with the lines being open 4.30 - 7pm, Monday to Friday and 9am - 1pm Saturday and Sunday.

We can help with issues around benefits, housing and relationships. We also offer debt support, help if you are struggling to pay your energy bills and can make referrals to local food banks. We can also refer you to Wyre Council for help with assisted bin collections, council tax support, discretionary housing payments and any other council related issues.

Local residents can call 01253 775196 and speak to someone who can help them access the right help and be directed to the most relevant organisation.

We’ll continue to offer advice over the telephone on our Adviceline 0344 245 1294 at other times.

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133.

Diane Gradwell Chief Officer of Citizens Advice Lancashire West, said:
“Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues at .We are continually looking into other ways in which we can help people to get the advice that they need during this period.”

Councillor Lynne Bowen, Portfolio Holder for Leisure, Health and Community at Wyre Council said:
“We recognise how important it is for residents to access advice on the important issues that Citizens Advice deals with, never more so than now, so we are really pleased to be able to extend our funding to enable these longer opening hours. Hopefully this will allow more people to get in touch at a time that works for them and access the support they need.”


Togetherall (formerly Big White Wall)

This free online mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Wyre & Fylde. Togetherall provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.


Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.


Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.


Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

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Online Services

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NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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