Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.

 

Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Regististration page.

 

Patient Feedback

We are very pleased to have received excellent feedback in the November Friends and Family test. The themes are summarised in the tag cloud above, 98% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.

 

Surgery News

Christmas & New Year

Opening times

Garstang Medical Practice will be open as usual throughout the Christmas/New Year period apart from the Bank Holidays. We will be closed Christmas Day, Boxing Day and New Year’s Day. If you need medical assistance or advice outside of our opening hours, please call the NHS 111 service.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

For more information please visit the NHS choices website: www.nhs.uk.

Appointments

We will be running Open Surgeries every day during the festive period from Monday 23rd December to Friday 3rd January.  Patients must ring the surgery first; it is not a ‘walk in’ service.

When you telephone the surgery you will still need to give the receptionist an idea of your problem so that the clinicians can prioritise and ensure patients are seen by the most appropriate clinician.  If your problem is such that you would prefer not to pass these details to our staff, this will always be respected.  However, we do ask that this is the exception and not the norm as the doctors and nurses will be unable to appropriately assess which patients need to be seen by whom.

The receptionist will give you an allocated time window to come to surgery e.g., 9.00-9.30.  You may then come down at any time within that half hour.  You will be asked to sit and wait to be called in by the most appropriate clinician.

Patients will be able to express a preference as to  who they would like to see but this will not be guaranteed as it will depend on who is available that day and the number of patients requesting any particular clinician.  The doctors will work through the list of patients between them in order of both time and clinical priority.

Prescriptions

As we are only closed for 3 days over Christmas and New Year, please order your repeat prescriptions as normal allowing two working days for collection.

Kepple Lane Dispensary is open every day including Christmas Day (10am-1pm), Boxing Day (10am-7pm) and New Year’s Day (10am-7pm).

 

Changes to Appointment System from January 2020

Following patient feedback and against a background of increasing healthcare needs, we will be introducing some significant changes to our appointment system from January 2020. The aim of these changes is to increase the number of pre-bookable appointments in order to try to provide more continuity of care and flexibility around appointments.

For more information regarding these changes, please read the Changes to the Appointment system document.

In order to set up the new system, we are unable to offer routine appointments until the  week beginning Monday 6th January. These will be available to book from the 20th December. If you need to be seen before the 6th January, you can call in any day at 8am to request a same day appointment.  From the 23rd December until the 3rd January we will be running open surgeries every day.  This will enable patients to ring on any day (apart from the Bank Holidays and weekends) over the holiday fortnight and book a same day ‘sit and wait’ appointment. This will ensure we are able to provide enough appointments each day for patients with a medical problem during this busy time. Please remember that you do need to ring first and that this is NOT a walk in service.

 

Children in Need 2019

Surgery staff dressed in PJs/Onesies on Friday 15th November 2019 to raise money for this year's Children In Need campaign. Children in Need Website

 

EU Exit: Continuity of medicines supply

The government is working closely with the NHS and suppliers to help to ensure medicines and medical products continue to be available for patients if there is a 'no deal' EU exit. For more information see this NHS page - getting your medicines if theres no deal exit.

Flu and Shingles Clinics

If you are eligible to receive a flu or shingles vaccination, you can now book one via reception or using online services such as Patient Access or the myGP app (available to download from both Google Play and the App store. For further information please enquire at reception or see our immunisations page.

Audiology Screening Service

We are now able to offer a free to access screening service for patients who are suffering from hearing related difficulties. This service is provided by Scrivens Audiology at Garstang Medical Practice. A limited number of appointments are available each week for patients aged 40 years+. If the screening identifies a hearing loss, patients will be referred to the appropriate Audiology or ENT service. If you believe that you are suffering from hearing related difficulties, please contact the surgery to arrange an appointment. For further information, please contact the surgery on 01995 607399 or Scrivens Patient Services on 0800 027 4487.
Please note: Audiology patients who were previously seen by PDS Medical now have the option to be transferred to Scrivens at the surgery. Please contact PDS on 0300 123 1441 (select Option 4) and ask them to transfer you to Scrivens Poulton.
Scriven Poulton will then contact you and ask if you wish to be seen by the Poulton clinic or the Garstang clinic at Garstang Medical Practice.

Garstang Town Council Good Citizen of the Year Award - Congratulations to our Lead Nurse Helen Kerrigan-Hawkes who was given this truly deserved accolade at the Town Council Awards on 25th April 2019.  As Chair of our WREN Integrated Care Community she has worked tirelessly for our patients and for all patients across our WREN network and her dedication and enthusiasm has been both infectious and admirable. Huge congratulations Helen from all of us; we are very proud of you and all you have achieved.

See more Surgery News

 

Other Information

Big White Wall

This free online mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Wyre & Fylde. Big White Wall provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.

Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.

Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.

Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

 

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Patient Survey

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