Coronavirus (COVID-19)

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Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.

 

Important Patient Updates

Appointments System Patient Update

For several weeks now we have been offering patients the choice between a same day telephone or face to face consultation with our doctors and nurse practitioners.  We hope that patients have found this helpful.  We know that many of you still prefer to have a telephone consultation where appropriate as this can be more convenient for you.  We will continue to offer this choice of a telephone or face to face consultation when booking your appointments.  Despite reports in the media, we have never stopped seeing patients face to face.  For patient and staff safety reasons we were previously only able to see face to face patients when clinically necessary rather than through patient choice, but we have always maintained face to face appointments when needed. 

We know that many of you are frustrated at not being able to book ahead for a routine appointment.  We have not felt able to offer this option because of the impact of Covid-19.  Staff needing to self-isolate has made it very difficult for us to plan ahead as we never know which staff it may affect from week to week. Whilst the rules on self-isolation have changed for the majority of people, those working in health care cannot come into work even if they have been double vaccinated, if they have a household contact who is positive with Covid-19.  With the number of cases still rising locally as well as nationally, this is having a very significant adverse impact on our staffing levels on a daily and weekly basis.  This is particularly affecting our ability to answer telephone calls as we simply do not have enough staff to answer them some days.  We are working very hard to address this but recruitment and training takes time.   In a bid to reduce the number of patients needing to ring every day for a ‘same day’ appointment and in response to patients asking for routine appointments, we have decided to try again and implement the same system we had prior to the pandemic.  Appointments will now be available to book up to 3 weeks in advance.  We will also have some 24 hour appointments for more urgent problems.  We will continue to have urgent same day appointments with our duty doctors for those who feel their problem cannot wait. 

Please read our Appointment system patient information update - November 2021 for full details.

 

COVID Vaccination Update

We have now commenced our Covid Booster Vaccination clinics. This is for our patients who had their second vaccination more than six months ago or for those who are immunosuppressed who had their second vaccination more than eight weeks ago. If this applies to you or somebody that you know, please contact our Covid booking line on 01995 607370 to book your appointment.

Patients will be contacted when they are eligible and appointments available over the coming months.

 

Clinically vulnerable 12-15 year olds who had their first dose elsewhere at the end of August are able to book in for their second dose at Garstang Medical Practice. A minimum of 8 weeks is required between doses.

Covid vaccinations for healthy children aged 12-15 will not be administered by general practice, this will be a school led vaccination service. 

 

Face Mask Policy

Although face masks will no longer be a legal requirement from 19th July, as a clinical healthcare setting, Garstang Medical Practice has decided that all staff and patients must continue to wear masks within the surgery until further notice.

Infection rates of Covid-19 are on the increase, especially in our locality , and we feel it is imperative that we protect our most vulnerable patients and our workforce.  This is essential if we are to continue to provide patients with a local primary care service. The Delta variant is highly contagious and has the potential to spread quickly in confined areas. We simply cannot risk acting as a focus for infection. 

We thank patients for their understanding and co-operation. In the hopefully unlikely event that a patient refuses to respect this request, they will need to be seen either in our Car Port or in a specific room within the Calder Suite. 

Thank you.

 

Urgent Prescription Requests

Over the last 18 months the numbers of requests for emergency repeat prescriptions has increased significantly.  Even prior to the pandemic these types of requests were taking up significant clinical time. On any given day we may receive up to 100 such requests for urgent prescriptions. 

Common reasons for such requests include “running out of medication “, “forgetting to order my repeat medication”, “I’m working away”. 

Please be reminded that we require 5 working days’ notice to process repeat prescription requests. We have in excess of 19,000 registered patients and such additional requests for medication can significantly impact our capacity to provide a safe and effective clinical service. 

To date we have been endeavouring to issue all emergency prescriptions without question. It is simply not possible to maintain this.

WITH EFFECT FROM 21st June,  if you need to request an emergency supply of your regular medication- you will be issued with a 5 day supply and then the full month’s supply will be prepared within 5 working days of your request; in line with our repeat medication policy. Please note- if you usually pay for your prescriptions, then this will attract 2 prescription charges- one for the 5 day emergency supply and one for your regular prescription.
Thankyou in advance for your understanding.

 

Temporary Change to Opening Hours

Monday to Friday 8.30am-12pm and 1.30pm-5.30pm (lunch time closure 12pm-1.30pm)

Our phone lines will be open 8am-12pm and 1pm - 6.30pm (lunch time closure 12pm-1pm)

 

Please only attend the surgery if you have been asked to do so to drop off a sample or to attend a pre-booked appointment.

We can deal with ALL queries over the telephone and send sick notes and other documentation via post, e-mail or text message. Please do not bring prescriptions / letters / discharge notes to the desk, there are external boxes for these. We are working very hard to ensure we can maintain a safe environment for our patients and staff members; your patience and co-operation is much appreciated.

In line with NHS England and Public Health England guidelines, we ask all patients attending surgery to wear a face covering. Please attend surgery alone, unless you need assistance from a Carer. We currently have an intercom system in place to allow entry to both reception areas.

 

Symptoms unrelated to coronavirus

We would like to remind patients that whilst we advocate self-care for minor ailments as much as possible during this difficult time, it is extremely important that you do not ignore new or persistent symptoms that could indicate a more serious condition. We provide telephone consultations every weekday so please do contact us if you are concerned and where necessary, we will arrange for you to come to the surgery to see a clinician or for you to have a video consultation. Take a look at this short message from Dr Gary Smith, a GP and doctor who works for Cancer Research UK. For more information, including tips on how to get the most out of your telephone consultation, please visit the Cancer Research website.

6 quick tips in 2 minutes to help you stay healthy and well this winter

 

Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Registration page.

 

Patient Feedback

We are very pleased to have received excellent feedback in the October Friends and Family test. The themes are summarised in the tag cloud above, 88% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.

 

Surgery News

Take a look at our Surgery News page for more information on the following.

  • NHS Breast Screening
  • Medical Records update
  • Doctorlink
  • Digital Diabetes Education Resource
  • NHS Diabetes Helpline
  • Audiology Screening Service
  • Age Concern Hospital Aftercare Service

This service is for any patient over the age of 18 years who have littel or no support at home. For more information, please view Age Concern Hospital Aftercare Service leaflet.

 

Other Information

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Creative Calm Workshops

"Creative Calm" is a social group focused on using creativity to help those trying to cope with mental health issues/ those struggling with the impact Covid has had on isolation/ work related stress etc.

Creative Calm was previously hosted within the surgery but unfortunately due to the COVID-19 pandemic we are currently unable to accommodate. Thankfully Diane has kindly managed to host it elsewhere in order for our patients to attend again.

The group meets every Wednesday from 10am-1pm in Churchtown to do something art and craft related. No experience or artistic ability is required . Numbers are strictly limited due to Covid and room space but everyone is welcome to join when there is space.

Places must be confirmed before attendance to ensure Covid safety.

Refreshments will be provided.

If you are interested please contact Diane for more details.

e-mail: Diane.Nicholsby@gmail.com

Mobile: 07974 119059

 

Citizens Advice additional out of hours Adviceline support for Wyre residents

Details about the additional out of hours adviceline can be found on our Helpful contacts and links page 

 

Togetherall (formerly Big White Wall)

This free online mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Wyre & Fylde. Togetherall provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.

 

Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.

Garstang Medical Practice is an Armed Forces Veteran Friendly Accredited GP Practice.

 

Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.

 

Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

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