We are proud to offer a friendly a welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.
Our Mission Statement
To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.
We are always happy to welcome new patients from people residing within the practice boundary,for details.
We are very pleased to have received excellent feedback in the June Friends and Family test. The themes are summarised in the tag cloud above, 91% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more, and also see the results of our latest patient survey, please visit our Patient Feedback page.
APPOINTMENTS OVER THE SUMMER HOLIDAY PERIOD
Following the very positive patient feedback we received last year, we will again be running Open surgeries on Mondays and Fridays throughout the month of August.
Though the demand for appointments is unpredictable, generally Mondays and Fridays are the busiest days and we hope that by having more appointments available on those days, we will be able to provide the best service we can.
Patients must still ring the surgery first; it is not a ‘walk in’ service.
When you telephone the surgery you will still need to give the receptionist an idea of your problem so that the clinicians can prioritise and ensure patients are seen by the most appropriate clinician. If your problem is such that you would prefer not to pass these details to our staff, this will always be respected. However, we do ask that this is the exception and not the norm as the doctors and nurses will be unable to appropriately assess which patients need to be seen by whom.
The receptionist will give you an allocated time window to come to surgery e.g., 9.00-09.30. You may then come down at any time within that half hour. You will be asked to sit and wait to be called in by the most appropriate clinician.
Patients will be able to express a preference as to who they would like to see but this will not be guaranteed as it will depend on who is available that day and the number of patients requesting any particular clinician. The doctors will work through the list of patients between them in order of both time and clinical priority.
On the other days of the week there will still be same day appointments, as we have now, and there will be a limited number of routine appointments to book in advance. We do hope, however, that you will help us to help you over these busy weeks by utilising these open surgeries so that we can make the most appropriate use of all the clinicians available over the Summer.
Please click here to view patient feedback from Open surgeries 2018
Care Navigation - Ensuring the right clinician and the right appointment for you At Garstang Medical Practice we have a wide variety of highly skilled clinical staff offering different types of appointments designed to ensure that patients’ medical problems and queries are dealt with as effectively and as quickly as possible by the most appropriate clinician. This may not necessarily be a doctor.
With this in mind, we have made some changes to the way in which our reception staff have been trained to handle your enquiry. For more information, please click here.
Online appointments - We have recently increased the variety of appointments you are able to book online (e.g. through Patient Access or the myGP app). We believe providing this service is more convenient for our patients and also reduces demand on our telephone lines. For more information, please see click here.
Evening and weekend appointments - The Fylde Coast NHS has arranged for additional appointments to be provided outside of normal GP practice hours by the Fylde Coast Integrated Urgent Care Service. This includes between 8am-2.30pm on a Saturday here at the Medical Centre's Calder Suite. Read more...
Audiology Screening Service - We are now able to offer a free to access screening service for patients who are suffering from hearing related difficulties. This service is provided by Scrivens Audiology at Garstang Medical Practice. A limited number of appointments are available each week for patients aged 40 years+. If the screening identifies a hearing loss, patients will be referred to the appropriate Audiology or ENT service. If you believe that you are suffering from hearing related difficulties, please contact the surgery to arrange an appointment. For further information, please contact the surgery on 01995 607399 or Scrivens Patient Services on 0800 027 4487.
Please note: Audiology patients who were previously seen by PDS Medical now have the option to be transferred to Scrivens at the surgery. Please contact PDS on 0300 123 1441 (select Option 4) and ask them to transfer you to Scrivens Poulton.
Scriven Poulton will then contact you and ask if you wish to be seen by the Poulton clinic or the Garstang clinic at Garstang Medical Practice.
Shingles Vaccination - There is a vaccine available on the NHS that helps reduce your risk of getting shingles and reduces the severity of symptoms if you develop the disease. Read more...
Veterans Priority NHS Treatment - All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, please click here.
Garstang Town Council Good Citizen of the Year Award - Congratulations to our Lead Nurse Helen Kerrigan-Hawkes who was given this truly deserved accolade at the Town Council Awards on 25th April 2019. As Chair of our WREN Integrated Care Community she has worked tirelessly for our patients and for all patients across our WREN network and her dedication and enthusiasm has been both infectious and admirable. Huge congratulations Helen from all of us; we are very proud of you and all you have achieved.
For more Surgery News, please click here.
Wyre and Fylde Rural Extended Network (WREN)
On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.
The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.
As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.
Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.
Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.
Fylde and Wyre Involvement Programme
We are proud to be part of the Fylde and Wyre Clinical Commissioning group (CCG), who aim to ensure that our community has access to the best health services possible. As part of this, it is recognised that your input is needed to help shape the services you receive. There are many ways to get involved - visit their website to find out more.
The myGP app
The myGP app provides a fast and easy way to book and cancel your appointments for yourself and any dependents using your smartphone. You can also receive appointment reminders via the app, create alerts for medication reminders and track and record your weight and blood pressure to help you stay healthy. The app is available to download via Google Play and the App store. For more information, click here. To register for the app, your mobile number needs to be on your patient record so please contact reception on 01995 607399 to update your details if necessary. If you are registered for Patient Access, you can also link your accounts, enabling you to also order your repeat prescriptions via myGP. Instructions available here.
Self-care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions (like headaches, colds and flu) or living with a long-term health problem, such as asthma or diabetes.
Self care resources are available here.
Helpful Contacts and Links
There are a number of local organisations available to offer you support if you need it, for information and contact details please click here. If you need some extra support, for any reason, please do let us know and we can help you find the appropriate service.
Use the link below to visit our Myerscough Students page.
Sign up to GP online services to access a range of services via your computer, mobile or tablet. For more information..
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
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