Coronavirus (COVID-19)

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Please also see our COVID-19 information page

Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.

 

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Important Patient Updates 

COVID-19 Vaccination

We are very excited and pleased to announce that our COVID- 19 Vaccination clinics commenced on Tuesday 22nd December 2020.  We will be calling patients in age and risk category order in accordance with NHS England guidelines. Please be patient and please don’t ring the surgery to book an appointment. Please be assured that we will contact you as soon as we are able to offer you an appointment.

Thank you for your support and co-operation at this very exciting but very busy time!

Appointments

Due to the initial uncertainty of the COVID-19 Vaccination programme schedule and delivery, we are currently unable to offer pre-bookable routine appointments with the Doctors.  We will however, have appointments available every week day so you can ring up any day to book your appointment.  Please try to avoid non-essential booking at this time.  As soon as we know more about the scheduling of the vaccination programme we will resume our normal routine appointment booking system. We will continue to provide pre-bookable nurse appointments. 

This will obviously be a huge campaign lasting several months.  In order for us to be able to deliver it safely to our patient population, we will have to reduce the availability of pre-planned services to some extent. This might mean, for example, that your annual asthma or diabetes review is postponed for a few months.  However, please remember that throughout the time of the vaccination campaign we will be available to offer you the medical support and care you need.  If you have any concerns about your health you must contact us.  Any self-care you can administer to yourself and your families for minor ailments during this time will obviously help to ease the pressure on our clinicians.  Please see our website for advice on appropriate self-care or visit the Self Care Forum.

Thank you for your patience and understanding at what is a very challenging time for all our staff. We are working extremely hard to ensure we can deliver the vaccine as quickly as possible. Please do regularly visit our website for updates.  If you have a mobile telephone number, please do let us have this for our records as this is another way we can easily communicate to a large number of patients at any one time. If you are able to pass on information to elderly neighbours, friends and relatives who you feel may not access these means of communication, your help in this would be greatly appreciated.

 

We would like to thank all our patients for your patience and understanding in what continues to be a hugely challenging time for all our staff.  The number of telephone calls we are receiving continues to be at unprecedented high levels.  Please do stay in the queue and our staff will get to you as soon as they are able. Please do not come down to the surgery with queries if you are struggling to get through on the telephone. We really do need to keep the building COVID secure for all patients and staff.  Please try to ring later in the day for non-urgent enquiries. We do understand it is frustrating when you are held in a queue but these really are extra-ordinary times and we really are doing our utmost to continue to provide a full service even when our own staff are affected by the virus and needing to stay at home to self-isolate. It has a significant impact on the whole team if one or two are off due to situations requiring self-isolation, in addition to ‘normal’ sickness or annual leave.

 

Please see surgery update - 11th September 2020

 

Please only attend the surgery if you have been asked to do so to drop off a sample or to attend a pre-booked appointment.

We can deal with ALL queries over the telephone and send sick notes and other documentation via post, e-mail or text message. Please do not bring prescriptions / letters / discharge notes to the desk, there are external boxes for these. We are working very hard to ensure we can maintain a safe environment for our patients and staff members; your patience and co-operation is much appreciated.

In line with NHS England and Public Health England guidelines, we ask all patients attending surgery to wear a face covering. Please attend surgery alone, unless you need assistance from a Carer. We currently have an intercom system in place to allow entry to both reception areas.

 

Hospital Blood Requests

Due to the significant increase in the cases of COVID-19 locally and the need to minimise footfall into the surgery building during the lockdown, we are currently unable to book appointments for patients who need bloods requested by the hospital. We are not responsible for doing bloods requested by the hospital and need to reserve our appointments for blood tests requested by our clinicians at the surgery.

Hospital blood request appointments should be arranged directly with the relevant hospital blood clinic. Details as follows:

Royal Preston Hospital
Blood clinics are currently running by appointment only. Open 8:30am – 4:45pm Monday to Friday. Tel: 01772 524143. Please take the blood form from your consultant with you. If you do not have a blood form please give the name of your consultant when booking.

Lancaster Royal Infirmary
Please attend RLI Blood Clinic. No appointment needed. Please take the blood form from your consultant with you. If you do not have a blood form please give the name of your consultant when booking in. Please avoid attending in mornings as this is their busiest time.

Bookable appointments are available at Dalton Square surgery on Fridays. Please ring 01539 715700 to arrange your appointment (lines open Monday to Friday 10am – 2pm).

 

Temporary Change to Opening Hours - Starting Monday 30th March 2020

Monday to Friday 8.30am-12pm and 1.30pm-5.30pm (lunch time closure 12pm-1.30pm)

Our phone lines will be open 8am-12pm and 1pm - 6.30pm (lunch time closure 12pm-1pm)

 

Flu Vaccination Clinics

NHS vaccines are available for patients who have diabetes, are pregnant, are aged 50 and over, and for those patients who are under 50 with a long-term condition affecting the lungs, heart, kidneys, liver, brain or nervous system, the immune system or the spleen. NHS vaccines are also available for anyone who is the main Carer of an older or disabled person whose welfare would be at risk if the Carer falls ill.

If you are eligible for a flu vaccine, please contact the surgery to arrange an appointment. Once again there will be two different vaccines available. One for patients under the age of 65 and one for patients aged 65 and over. We will have specific clinics running throughout the Autumn/Winter months.

You can call us on 01995 607399 to book your appointment, book online via Patient Access if you are already registered, or use the MyGP app which is available to download from both Google Play and the App store. 

**Please ensure that you book into the correct clinic according to your age.**
 

Patients are asked to wear a face covering and only arrive for their appointment at their given time. Please attend surgery alone, unless you need assistance from a Carer. On arrival, patients will be asked COVID-19 symptom screening questions prior to check in. Please contact the surgery to cancel your appointment if you feel unwell or if you or any member of your household are displaying symptoms of COVID-19.

 

Nasal vaccines are also available on the above dates for children aged 2, 3 and 4 (who have not yet started school) and for older children who meet the above criteria. Nasal vaccines are also available for patients with learning difficulties. These patients will be asked to attend via the Blue Reception.

All school aged children up to and including Year 7 who do not have a long-term condition will be offered nasal flu vaccination via their School Nurse. We are unable to offer vaccination via the surgery for this category.

 

Symptoms unrelated to coronavirus

We would like to remind patients that whilst we advocate self-care for minor ailments as much as possible during this difficult time, it is extremely important that you do not ignore new or persistent symptoms that could indicate a more serious condition. We provide telephone consultations every weekday so please do contact us if you are concerned and where necessary, we will arrange for you to come to the surgery to see a clinician or for you to have a video consultation. Take a look at this short message from Dr Gary Smith, a GP and doctor who works for Cancer Research UK. For more information, including tips on how to get the most out of your telephone consultation, please visit the Cancer Research website.

6 quick tips in 2 minutes to help you stay healthy and well this winter

 

Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Registration page.

 

Patient Feedback

We are very pleased to have received excellent feedback in the December Friends and Family test. The themes are summarised in the tag cloud above, 99% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.

 

Surgery News

NHS Breast Screening

Invitations have started to be sent to women registered with Garstang Medical Practice who are eligible for Breast Screening.  Due to the size of our population and COVID social distancing restrictions reducing the numbers able to attend at one time, it is likely to take a good couple of months or so for all first invites to be sent out.

Women aged 50 up to 71 years are routinely invited for free NHS breast screening every 3 years. Breast cancer is one of the most common forms of cancer in the UK.  Most women who are diagnosed with breast cancer are aged over 50.  Breast screening aims to detect breast cancer at an early stage, in women who do not have any symptoms, when treatment is more likely to be effective. 

We strongly recommend that you attend for a breast screening mammogram (X-rays of each breast) when you receive your invitation. Please wait until you receive your invitation, before contacting the breast screening programme.

For information about Breast Screening and what to expect, please view the Breast Screening service information video. For more information, please visit our NHS Screening Programmes page or visit the gov.uk information page.

In the meantime if you have any specific concerns, or have any breast symptoms, please contact us to make an appointment with a GP.

 

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Medical Records

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records.  Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.  As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

For more information, please see FAQS. If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail.

 

Doctorlink

We are now using Doctorlink, which enables you to check your symptoms online and be signposted to an appropriate healthcare appointment. For more information on how to register please visit our Surgery News page.

 

Digital Diabetes Education Resource

Please see our news page for details about the Digital Diabetes Education Resource.

 

NHS Diabetes Helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. Visit our Surgery News page.

 

Age Concern Hospital Aftercare Service

This service is for any patient over the age of 18 years who have littel or no support at home. For more information, please view Age Concern Hospital Aftercare Service leaflet.

 

PPG Meetings

PPG meetings are suspended until further notice.

Audiology Screening Service

This has been suspended until further notice

 

If you would like to find out more about any of the above items, all information can be found on our Surgery News page.

 

Other Information

Citizens Advice additional out of hours Adviceline support for Wyre residents

Funded by Wyre Council, Citizens Advice Lancashire West is launching additional extended hours Adviceline support for Wyre residents.

Given the additional needs presenting within the community due to the pandemic, residents are now able to contact our new local Extended Hours service with the lines being open 4.30 - 7pm, Monday to Friday and 9am - 1pm Saturday and Sunday.

We can help with issues around benefits, housing and relationships. We also offer debt support, help if you are struggling to pay your energy bills and can make referrals to local food banks. We can also refer you to Wyre Council for help with assisted bin collections, council tax support, discretionary housing payments and any other council related issues.

Local residents can call 01253 775196 and speak to someone who can help them access the right help and be directed to the most relevant organisation.

We’ll continue to offer advice over the telephone on our Adviceline 0344 245 1294 at other times.

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133.

Diane Gradwell Chief Officer of Citizens Advice Lancashire West, said:
“Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues at citizensadvicelancashirewest.org.uk .We are continually looking into other ways in which we can help people to get the advice that they need during this period.”

Councillor Lynne Bowen, Portfolio Holder for Leisure, Health and Community at Wyre Council said:
“We recognise how important it is for residents to access advice on the important issues that Citizens Advice deals with, never more so than now, so we are really pleased to be able to extend our funding to enable these longer opening hours. Hopefully this will allow more people to get in touch at a time that works for them and access the support they need.”

 

Togetherall (formerly Big White Wall)

This free online mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Wyre & Fylde. Togetherall provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.

 

Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.

 

Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.

 

Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

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