Coronavirus (COVID-19)

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Please also see our COVID-19 information page

Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.

 

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Important Patient Updates 

Please see surgery update - 11th September 2020

Please only attend the surgery if you have been asked to do so to drop off a sample or to attend a pre-booked appointment.

We can deal with ALL queries over the telephone and send sick notes and other documentation via post, e-mail or text message. Please do not bring prescriptions / letters / discharge notes to the desk, there are external boxes for these. We are working very hard to ensure we can maintain a safe environment for our patients and staff members; your patience and co-operation is much appreciated.

In line with NHS England and Public Health England guidelines, we ask all patients attending surgery to wear a face covering.

Changes to laboratory processing of urine samples - The laboratory have updated the way in which samples are processed and provided new testing kits. If a clinician asks you to provide a sample you will need to come into the surgery to collect a kit from Reception. It is very important that patients do not drop off urine samples unless they have specifically been requested to do so by a clinician.  Unfortunately, we are not able to process any samples that have not been previously requested.  If you have any symptoms or concerns and feel you may need a urine test, please telephone the surgery and speak to a clinician.

 

Temporary Change to Opening Hours - Starting Monday 30th March 2020

Monday to Friday 8.30am-12pm and 1.30pm-5.30pm (lunch time closure 12pm-1.30pm)

Our phone lines will be open 8am-12pm and 1pm - 6.30pm (lunch time closure 12pm-1pm)

 

Flu Vaccination Clinics

NHS vaccines are available for patients who have diabetes, are pregnant, are aged 65 and over, and for those patients who are under 65 with a long-term condition affecting the lungs, heart, kidneys, liver, brain or nervous system, the immune system or the spleen. NHS vaccines are also available for anyone who is the main Carer of an older or disabled person whose welfare would be at risk if the Carer falls ill.

If you are eligible for a flu vaccine, please contact the surgery to arrange an appointment. Once again there will be two different vaccines available. One for patients under the age of 65 (via Red Reception) and one for patients aged 65 and over (via Blue Reception). We will have specific clinics running throughout the Autumn/Winter months.

Flu clinics available for booking are as follows:

- Saturday 26th September

- Saturday 10th October

- Saturday 24th October

You can call us on 01995 607399 to book your appointment, book online via Patient Access if you are already registered, or use the MyGP app which is available to download from both Google Play and the App store. 

**Please ensure that you book into the correct clinic according to your age.**

Patients under the age of 65 will be asked to attend via the Red Reception and patients aged 65 and over will be asked to attend via the Blue Reception.

Patients are asked to wear a face covering and only arrive for their appointment at their given time. On arrival, patients will be asked COVID-19 symptom screening questions prior to check in. Please contact the surgery to cancel your appointment if you feel unwell or if you or any member of your household are displaying symptoms of COVID-19.

 

Nasal vaccines are also available on the above dates for children aged 2, 3 and 4 (who have not yet started school) and for older children who meet the above criteria. Nasal vaccines are also available for patients with learning difficulties. These patients will be asked to attend via the Blue Reception.

All school aged children up to and including Year 7 who do not have a long-term condition will be offered nasal flu vaccination via their School Nurse. We are unable to offer vaccination via the surgery for this category.

The Government has indicated that they are hoping to expand the flu vaccination programme to include people aged 50 to 64. Please note that people in the 50-64-year old age group will not be vaccinated until November and December when the vaccine is available, and no appointments will be offered for this age group until then. This is to ensure those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. If you are aged 50 to 64 and not in another at-risk group, we politely ask that you wait to receive your invitation.

 

Symptoms unrelated to coronavirus

We would like to remind patients that whilst we advocate self-care for minor ailments as much as possible during this difficult time, it is extremely important that you do not ignore new or persistent symptoms that could indicate a more serious condition. We provide telephone consultations every weekday so please do contact us if you are concerned and where necessary, we will arrange for you to come to the surgery to see a clinician or for you to have a video consultation. Take a look at this short message from Dr Gary Smith, a GP and doctor who works for Cancer Research UK. For more information, including tips on how to get the most out of your telephone consultation, please visit www.cancerresearchuk.org.

 

Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Registration page.

 

Patient Feedback

We are very pleased to have received excellent feedback in the August Friends and Family test. The themes are summarised in the tag cloud above, 98% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.

 

Surgery News

Medical Records

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records.  Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.  As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

For more information, please see FAQS. If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail.

 

Doctorlink

We are now using Doctorlink, which enables you to check your symptoms online and be signposted to an appropriate healthcare appointment. For more information on how to register please visit our Surgery News page.

 

Digital Diabetes Education Resource

Please see our news page for details about the Digital Diabetes Education Resource.

 

NHS Diabetes Helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. Visit our Surgery News page.

 

Age Concern Hospital Aftercare Service

This service is for any patient over the age of 18 years who have littel or no support at home. For more information, please view Age Concern Hospital Aftercare Service leaflet.

 

PPG meetings are suspended until further notice.

Audiology Screening Service

This has been suspended until further notice

 

If you would like to find out more about any of the above items, all information can be found on our Surgery News page.

 

Other Information

Togetherall (formerly Big White Wall)

This free online mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Wyre & Fylde. Togetherall provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.

 

Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.

 

Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.

 

Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

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