APPOINTMENTS

We offer a range of different appointments to cater for all of our patients. When you call the surgery to make an appointment, our receptionists will ask you to give them a brief outline of the reason for your appointment in order to enable them to direct you to the most appropriate clinician, as outlined in our signposting information leaflet for patients. We greatly appreciate your help with this and ask for your continued support to enable the most efficient use of our resources.

For most acute and minor illnesses, you DO NOT need to see a doctor. Our highly trained Nurse Practitioners and Pharmacists can treat a whole range of symptoms including:

  • Joint and back problems
  • Skin problems including rashes, eczema, moles, lesions
  • Abdominal pain, constipation, heartburn
  • Eye problems including conjunctivitis, itchy eyes, eye pain
  • Respiratory problems including flu, cough/wheeze, laryngitis, pleuritic pain
  • ENT problems including tonsillitis, earache, sinusitis, hay fever, allergies, swollen glands
  • Female health – cystitis/urine infection, vaginal discharge, menstrual problems, contraception.

We greatly appreciate your help with this and ask for your continued support to enable the most efficient use of our resources. This way we will be able to provide you with the best, most flexible and most timely service.

Obviously we do understand that very occasionally something is felt to be very personal and we will respect your decision not to give the receptionist details on those occasions. We do ask, however, that this is the exception rather than the norm.

You can book an appointment by calling the surgery on 01995 607399, via Patient Access or the myGP app.

 

Doctorlink

We are now using Doctorlink, which enables you to check your symptoms online and be signposted to an appropriate healthcare appointment. If you require an appointment at the practice, Doctorlink will send this information to us and we will contact you to arrange.

For more information and to register please visit: https://app.doctorlink.com/garstang/register

If you have any problems with registering for this service, please contact the Doctorlink support service on 0330 111 6433 or via helpdesk@doctorlink.com.

Please note, this is an additional service. Patients can still contact the surgery via telephone to discuss symptoms and arrange appointments.

 

TYPES OF APPOINTMENTS

Due to the uncertainty of the COVID-19 Vaccination programme schedule and delivery, we are currently unable to offer pre-bookable routine appointments with the Doctors.  We will however, have appointments available every week day so you can ring up any day to book your appointment.  Please try to avoid non-essential booking at this time.  As soon as we know more about the scheduling of the vaccination programme we will resume our normal routine appointment booking system. We will continue to provide pre-bookable nurse appointments. 

This will obviously be a huge campaign lasting several months.  In order for us to be able to deliver it safely to our patient population, we will have to reduce the availability of pre-planned services to some extent. This might mean, for example, that your annual asthma or diabetes review is postponed for a few months.  However, please remember that throughout the time of the vaccination campaign we will be available to offer you the medical support and care you need.  If you have any concerns about your health you must contact us.  Any self-care you can administer to yourself and your families for minor ailments during this time will obviously help to ease the pressure on our clinicians.  Please see our website for advice on appropriate self-care or visit the Self Care Forum.

Thank you for your patience and understanding at what is a very challenging time for all our staff. We are working extremely hard to ensure we can deliver the vaccine as quickly as possible. Please do regularly visit our website for updates.  If you have a mobile telephone number, please do let us have this for our records as this is another way we can easily communicate to a large number of patients at any one time. If you are able to pass on information to elderly neighbours, friends and relatives who you feel may not access these means of communication, your help in this would be greatly appreciated.

 

Cancelling Appointments

If you no longer require your appointment, we respectfully request that you cancel it as far in advance as possible so the appointment can be provided to another patient. You can cancel your appointments via Patient Access or the myGP app, by responding 'cancel' to a text reminder, or by calling reception on 01995 607399.

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