Coronavirus (COVID-19)

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Welcome to Garstang Medical Practice

Garstang Medical Practice

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. We have a large clinical team who are well supported by our reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary/pharmacy providing a range of additional NHS services.

 

Important Patient Updates

We would like to thank all our patients for your patience and understanding in what continues to be a hugely challenging time for all our staff.  The number of telephone calls we are receiving continues to be at unprecedented high levels.  Please do stay in the queue and our staff will get to you as soon as they are able. Please do not come down to the surgery with queries if you are struggling to get through on the telephone. We really do need to keep the building COVID secure for all patients and staff.  Please try to ring later in the day for non-urgent enquiries. We do understand it is frustrating when you are held in a queue but these really are extra-ordinary times and we really are doing our utmost to continue to provide a full service even when our own staff are affected by the virus and needing to stay at home to self-isolate. It has a significant impact on the whole team if one or two are off due to situations requiring self-isolation, in addition to ‘normal’ sickness or annual leave.

Please see surgery update - 11th September 2020

Please only attend the surgery if you have been asked to do so to drop off a sample or to attend a pre-booked appointment.

We can deal with ALL queries over the telephone and send sick notes and other documentation via post, e-mail or text message. Please do not bring prescriptions / letters / discharge notes to the desk, there are external boxes for these. We are working very hard to ensure we can maintain a safe environment for our patients and staff members; your patience and co-operation is much appreciated.

In line with NHS England and Public Health England guidelines, we ask all patients attending surgery to wear a face covering. Please attend surgery alone, unless you need assistance from a Carer. We currently have an intercom system in place to allow entry to both reception areas.

 

Temporary Change to Opening Hours

Monday to Friday 8.30am-12pm and 1.30pm-5.30pm (lunch time closure 12pm-1.30pm)

Our phone lines will be open 8am-12pm and 1pm - 6.30pm (lunch time closure 12pm-1pm)

 

Symptoms unrelated to coronavirus

We would like to remind patients that whilst we advocate self-care for minor ailments as much as possible during this difficult time, it is extremely important that you do not ignore new or persistent symptoms that could indicate a more serious condition. We provide telephone consultations every weekday so please do contact us if you are concerned and where necessary, we will arrange for you to come to the surgery to see a clinician or for you to have a video consultation. Take a look at this short message from Dr Gary Smith, a GP and doctor who works for Cancer Research UK. For more information, including tips on how to get the most out of your telephone consultation, please visit the Cancer Research website.

6 quick tips in 2 minutes to help you stay healthy and well this winter

 

Our Mission Statement

To deliver high quality health care to our community with purpose and kindness, ensuring easy access to excellent patient services. Providing an open and supportive environment for patients and staff, promoting a culture of fairness and equality to all.

We are always happy to welcome new patients from people residing within the practice boundary. See our Registration page.

 

Patient Feedback

We are very pleased to have received excellent feedback in the February Friends and Family test. The themes are summarised in the tag cloud above, 93% of patients were either 'extremely likely' or 'likely' to recommend our services. To read more please visit our Patient Feedback page.

 

Surgery News

Take a look at our Surgery News page for more information on the following.

  • NHS Breast Screening
  • Medical Records update
  • Doctorlink
  • Digital Diabetes Education Resource
  • NHS Diabetes Helpline
  • Audiology Screening Service
  • Age Concern Hospital Aftercare Service

This service is for any patient over the age of 18 years who have littel or no support at home. For more information, please view Age Concern Hospital Aftercare Service leaflet.

 

Other Information

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NHS App

 

Citizens Advice additional out of hours Adviceline support for Wyre residents

Details about the additional out of hours adviceline can be found on our Helpful contacts and links page 

 

Togetherall (formerly Big White Wall)

This free online mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Wyre & Fylde. Togetherall provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.

 

Veterans Priority NHS Treatment

All patients who have served in the armed forces are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). This includes veteran-specific services like prosthetics and mental health. Please let the surgery know if you are a veteran so that this can be recorded in your medical record. For further information, see NHS page - priority NHS treatment for veterans.

Garstang Medical Practice is an Armed Forces Veteran Friendly Accredited GP Practice.

 

Wyre and Fylde Rural Extended Network (WREN)

On 1st July 2019 Garstang Medical Practice officially became part of the Wyre & Fylde Rural Extended Network (WREN). This is a new collaboration between the five practices in Kirkham, Great Eccleston, Preesall and Garstang. The network is part of the new NHS Long Term Plan and aims to develop over the next few years.

The initial stages will focus on building strong working relationships with the other practices to collaborate on improving services and access.

As the network matures we have been asked to develop a better understanding of our shared population. This will allow us to work with our local community health services to improve quality of care to our patients. This will continue to support and extend the WREN Integrated Care Team that is led by our lead nurse Helen Kerrigan-Hawkes.

Within this we have also been asked to work closely with the local authorities and voluntary agencies to improve the health and care of the whole population. Through the ICT we already have good relationships with the agencies and will look to build and strengthen these.

Dr John Miles has been chosen as the Clinical Director for the network and as such has responsibility to work for all of the practices towards these aims and objectives. We will also be sharing learning with the other local networks across the Fylde Coast and working with the wider health economy to ensure that we meet these aims and objectives.

 

Clinical Practice Research Datalink

This practice contributes to the Clinical Practice Research Datalink (CPRD). Information in patient records is important for medical research to develop new treatments and test the safety of medicinces. This practice supports medical research by sending some of the information from patient records to the CPRD.

CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.

If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit the CPRD Website or view our Privacy Notice.

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