URGENT CARE AND OUT OF HOURS
If you need to see a doctor in the daytime between 8:00am and 6:30pm Monday to Friday (Excluding Public Holidays) please phone the surgery number: 01995 607399 (select option 1 for the surgery). The receptionist will take appropriate action to contact a doctor immediately.
If you require general medical advice at any time, or you need to see a doctor between 6:30pm and 8:00am Monday to Friday, or at the weekend, you can telephone NHS 111 24 hours a day on 111 or visit the NHS 111 website.
If there is an immediate, life threatening emergency, call 999. See guidelines for when to call 999 Emergency Ambulance.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
An emergency is a critical or life-threatening situation. When it comes to your health or the health of someone in your family, it is often obvious if the person is seriously hill and in need of immediate emergency care.