PATIENT FEEDBACK
We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.
Friends and Family Test
You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.
February 2023
95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'I do not have a bad word to say about the practice. I find the wait times minimal when I call for an appointment. Every time I have needed a same day appointment, I am always offered one either it be face to face or telephone. The receptionists are lovely and caring too. Each GP / nurse I have seen has been excellent, treating me and my young daughters with compassion when we visit. My concerns are always listened to, and treatment offered has been superb. Garstang is lucky to have a practice so good in the area. Thank you!'
'Without fail every time we have made contact with the practice whether that be in an emergency or for regular follow ups, all the reception staff have been extremely helpful as well as the doctors/nursing staff. We are really blessed to have such a supportive practice as all four of us live with long term and often complex medical conditions.'
'All the Health Centre staff were very helpful and polite. I was very impressed and grateful for the length of time taken to discuss and treat all my problems by the Doctor. Thank you.'
'The nurse practitioner was very pleasant but professional. She had a good understanding of my ongoing asthma condition and the medication l required for a flare up caused by residual cough l experienced after a virus l thought l had recovered from. l was really impressed.'
'Spoke to knowledgeable receptionist without having to queue, doctor called back well within time promised, appointment at surgery within a couple of hours, all staff friendly and helpful.'
'Reception staff were very polite and pleasant. The nurse made me feel at ease and was very pleasant and friendly.'
'The Dr listened to me both my concerns and fears. He spoke to me about options and gave me an option to have an informed choice.'
January 2023
98% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'I have always been treated with respect and kindness, from the receptionists, nurses physios and doctors and not forgetting the pharmacy. I have been seen by doctors within a very short time. I feel very lucky to under these caring practitioners.'
'My family has been with the practice for at least 40 years and have always always been so well looked after. All the staff are very helpful and kind. Very lucky to have you all. Thank you.'
'The phlebotomist was polite and helpful- she was excellent at taking blood and very kindly helped me book my smear test online rather than having to queue at reception or phone.'
'The surgery staff are always welcoming and polite- the phone lines are answered quickly and efficiently- the wait times (in my experience) are always minimal- my appointment times are very rarely late- the midwife service is the best I've ever heard of.'
'I felt well cared for with you all – the receptionists helpful and obliging and occasionally funny – which helps. And the doctors were, of course, helpful too – but I felt engaged with you…Thank you for all your help over the past 4 years. It has been appreciated.'
December 2022
92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
‘Because whenever I go to Garstang medical practice I am always looked after by everyone and when I have explained my symptoms to whoever the person they always explain things so I can understand. I think they are a fantastic team.’
‘I booked my blood test online for exactly when I wanted it, it was on time with a lovely lady and the reception team were great when I booked another appointment before leaving.’
‘I have excellent treatment- minimal waiting time and very pleasant, efficient and professional staff. A credit to the NHS.’
‘We have lived in Garstang for three and a half years and registered with GMP. We have found all members of staff from administration, nurses, doctors and the Pharmacy to be very helpful and caring. Thank you GMP.’
‘Clinician was absolutely lovely. Extremely professional and compassionate. Listened to what I said and respected my dignity. Extremely happy with the care I received today.’
‘Very pleasant receptionist and nurse, mum is 89 with dementia and she was made to feel very comfortable so thank you.’
‘Nurse was enthusiastic and thorough in supporting 2 teenage boys to self manage their mild asthma. She ensured they understood what their role was in managing their condition and found age appropriate ways to communicate what asthma is and how they can take care of themselves. Thank you for the work you do it is very much appreciated.’
‘Nurse Practitioner was respectful, empathetic, thorough, kind, professional and acted on my concerns taking them seriously. My experience could not have been better. I was seen on time too. Thank you so much. I appreciate the work you do.’
November 2022
92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
‘First visit, receptionist was friendly and helpful. Then dealt with promptly. Nurse was friendly and put me at ease. Just had a positive experience mainly due to kind staff.’
‘The receptionist was very pleasant and helpful and Dr’s manner, professionalism and respectful approach to his patient was very reassuring and refreshing.’
‘Excellent service, lovely treatment by reception staff. Nurse was totally professional and made me feel at ease. She did a thorough examination and answered all my questions. Excellent service, faultless process. Even the pickup of a prescription from the chemist was easy and quick. We are very lucky to have such a great service in Garstang.’
‘The medical staff, both doctors and nurse practitioners are excellent. A word of praise too for the reception staff- unfailingly polite and helpful.’
‘Because my appointment was on time and the service given was very thorough. I went to an appoint, didn't need to bother reception (automatically registered), waited and Dr was welcoming, listening and advising best options, booking X-rays straight away.’
‘First class professional and caring post op replacement knee dressing service and advice from Nurse, plus offer (accepted) of winter Flu jab! Thank you.’
‘Really great service. Everything ran on time & staff were top class. Very attentive service. The practice nurse was wonderful as was all nursing staff. Thank you.’
‘All the staff at GMP and pharmacy are wonderful, caring and supportive people and we very much appreciate all you do for us. Big hugs enclosed for you all. Offensive, abusing behaviour is NOT acceptable at all xx’
Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team.
