PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Open Surgery Patient Survey August 2019

Patient Survey June / July 2019

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

October 2020

97% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Appointment made easily - seen promptly, Covid rules well managed, no complaints.'

'Well set out at the moment during current situation. All staff very helpful so yes well pleased.'

'The doctor I spoke to earlier was absolutely lovely couldn't have been any more helpful - the reception team are also very helpful when speaking to them.'

'Quick efficient service and all staff were lovely-appointment to see specialist has come through as arranged !'

'Have always been listened to by staff who are polite and dealt witwith total professionalism , do their very best to help sort things for you , all the doctors I have seen have done right by me. Thank you.'

G'ood consultation at the time promised- could not be a better service, thank you.'

'Generally well organised, all staff helpful and pleasant. Nurses very good too. Don't know many drs in the practice but those I do have found them professional, not dismissive, give adequate time and get things sorted.'

'I felt very safe entering the surgery and the nurse was very friendly and helpful.'

'Very caring,well organised,all the staff from reception to GPs are a credit to the NHS.'

'When visiting, I felt the surgery was well organised and I felt safe. When using the telephone consultation the doctors were patient and unhurried with. Generally I feel the care I get is excellent.'

'I have always had considerate care and attention from all of the Dr's, nurses and receptionists, in todays climate you are to be highly recommended.'

 

September 2020

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'I think it was really efficient and put my mind at rest without the need to visit surgery. Thankyou.'

'Good consultation with a thorough and knowledgeable practitioner who had holistic approach and excellent communication skills.'

'In difficult times the service was speedy and as always very friendly.'

'Quick response very helpful listened and treated with confidence thank u.'

'I find that the doctors take there time to listen and make you feel at ease.'

'Pleasant manner, administration of injections were pain free. Information on aftercare was provided. Excellent service.'

'Very well organised, quick and felt very safe. Thank you.'

'The care and attention I received was second to none.'

'Personal service, not rushed and considered & balanced treatment program. First class service, thankyou.'

'I suffer from severe anxiety/ health anxiety and my mental health has been particularly bad at the moment. GP has been professional, diplomatic, understanding and caring with me.'

 

August 2020

98% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Garstang Medical practice has been wonderful for my husband and myself. The Dr's and nurses give us the time and best possible treatment we could ask for.'

'Amazingly quick visit with practice nurse who was just wonderful. Excellent service at reception & extremely safe. Thank you'

'All round care and helpfulness thank you to all at the surgery, friendly, quick response and reassuring.'

'Reception staff helpful & friendly and the Drs I've seen really listen to my concerns.'

'It is efficient and directed me to the relevant specialist. It also avoids contact with people and thus reduces risk of contracting covid 19.'

'Personal, human and caring doctors who it felt were really invested in my recovery.'

'Very polite and approachable staff. Very efficient and do an amazing job every time :)'

'I always feel that the service and treatment I receive is professional and respectful.'

'Excellent Covid measures in place.Didn't have to wait long to be seen.I felt my health issue was dealt with promptly, professionally and reassuringly.'

'I have full admiration and gratitude for all that you are doing at this difficult and dangerous time with coronavirus around. God bless each and every one of you at Garstang Medical Practice. Keep well. Keep safe.'

 

July 2020

93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Felt very safe with all the COVID-19 restrictions and all staff were very professional and helpful.'

'Attended that surgery for a blood test was treated very efficiently by a lovely friendly nurse Also had a couple of telephone appointments in which the treatment I received was professional and friendly nothing but praise for Garstang Medical Centre thank you.'

'Excellent service from all, reception staff, NP and the pharmacy. No waiting.'

'The practice is well run. The receptionists are very professional and helpful, I never feel that they are prying, they are just trying to ensure I'm seen by the most appropriate service provider. It's convenient to have a pharmacy on site where prescriptions can be relayed immediately. The Drs I have seen or spoken to are excellent. They listen carefully and treat accordingly.'

'Because I have been shielding l was very apprehensive about leaving home. After my visit l now know the effort you have made to make things safe and l thankyou for this. Good luck and stay safe everyone.'

'Reception staff were helpful on the phone when I rang. The Drs and nurses that I have seen over the last two weeks due to an ongoing medical issue have been really helpful and dealt with my issue very well. I think all the staff at the medical centre are providing an excellent service still despite all the issues surrounding the pandemic. I felt very safe and well looked after whenever I have visited.'

'Excellent medical help when needed and very good organisation in these exceptional circumstances. Thank you.'

'I find the practice very proactive and the doctors/nurses informative and explain things clearly.'

'The receptionist and the doctor were both friendly and made me feel at ease, for some reason I get anxious phoning and coming to the Drs but everyone was very helpful.'

 

 

 

 

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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