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PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients. You are invited to participate in the anonymous 'Friends and Family test', either by SMS after you have attended an appoinment with us (if we have your mobile number registered), through feedback forms available in reception or online here. You are also able to share your experiences on the NHS website at http://www.nhs.uk. We do ask if you have a complaint to initially please put this in writing to our Management team, to allow us to be able to fairly investigate and respond appropriately.

September 2018

We are so pleased to have received excellent feedback in the September Friends and Family test. The themes are summarised in the tag cloud below, 95% of patients were either 'extremely likely' or 'likely' to recommend our services.

Some comments include:

'Quick efficient friendly and professional. A great advert for a good NHS'

'We came away feeling we had been well cared for and listened to over the phone and at the consultation. Many thanks.'

'The team are always helpful, polite and have a friendly demeanor. The waiting room is comfortable and appointments timely.'

'My wife and I regard ourselves as very lucky to have such a fantastic Doctors practice. Caring, professional and friendly - always!'

'Receptionist very helpful and caring. Nurses and Doctor very kind, caring and thorough. Left the surgery feeling very reassured. Thank you.'

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

 

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