PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

March 2020

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Reception staff are excellent and accommodating. Can always get a same day appointment if necessary. Doctors all seem very caring and instill confidence in the care you receive.'

'Dr Dingle was excellent he explained everything clearly and the procedure was painless and it seems to be a success at this stage. He also answered questions I had about other things and I felt reassured at his professionalism.'

'Over the last few months I have been really struggling to walk and have been diagnosed with Polymyalgia rheumatica. The GP who saw me was extremely thorough and spent a lot of time making notes and examining me. This is not unusual at this practice from the doctors, nurses and support staff they are always helpful, pleasant and try their best to get you the help you need. I cannot fault them. It is the best medical practice I have ever been with.'

'I was seen in a very professional and appropriate manner. Action was taken immediately and I felt that I was being taken seriously.'

'We believe we have the best help from garstang medical practice all the doctors nursing staff and receptionists who look after my husband and me quite a lot. I don't know how they keep so cheerful and friendly under all the pressure but they do so that's why we realize how lucky we are to be patients.'

'Even though the NHS are under a lot of pressure at the moment the doctor agreed to see me as it was obvious that I was concerned about my condition.'

 

February 2020

93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Efficiency of appointment system. Seen on same day as requested.'

'I booked a blood test time to suit me. I was seen on time and results came through very quickly'

'Caring empathetic and highly professional staff both doctors and nurses and helpful receptionists.'

'An extremely efficient practice with friendly, welcoming and knowledgeable staff'

Cohesive service with pharmacy. A positive health experience from GPs to Reception & Pharmacy.'

'Helpful, friendly and knowledgeable staff.Prompt attention to allay my fears.With grateful thanks.'

'The advanced nurse Practitioner was very thorough and explained things well. The appointment was on time.'

'Appointment available on the day: listened to carefully by practice nurse: follow up blood tests/ appointment booked.'

'Acknowledging and praising a busy, but well run and effective practice.'

 

January 2020

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'We always have excellent service, from the staff who answer the phone right through to the health professionals we see and the pharmacy staff. You are always screened appropriately and ensure we get seen, which can be very important with two young children. We appreciate everything all the staff at garstang medical practice do for us!'

'The doctor takes time to listen to my concerns and provides clear advice to allow me to make effective choices.'

'Excellent GP service, compassionate, caring, approachable knowledgeable in subject, trustworthy and ongoing support offered. Excellent practice nurse service, friendly approachable, knowledgeable and supportive. Receptionist was lovely. Gained work friendly appointments for hubby also. All in all could not have been better all round.'

'Seen on time and friendly, professional and caring staff. Going over and above and keep promises when they say they'll do something. Can't speak highly enough.'

Helpful staff, good service, I was early for my appointment and I was seen early. My experience was far more than I expected and can only praise all those at the centre. When it seems that knocking the GP's and surgeries is the norm all I can say is THANK YOU & VERY WELL DONE.'

'We appreciate this practice very much. All of the staff are very helpful and professional . Excellent service. Particularly the nurse practitioners and nurses. Thank God for our NHS!'

 

December 2019

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'During the time at GMP I have had many medical issues and have always felt reassured after visiting any of your nurses, nurse practitioners or doctors. Necessary referrals have been prompt and in two cases life saving. Today's visit was no exception and I was again reassured after a diagnosis of a serious condition. Thankyou also to your efficient reception staff. I feel very lucky to be a patient at Garstang Medical Practice.'

'The reception staff are helpful and give 100% to accomodate the needs of patients. My doctor is wonderful. Very professional, understanding and genuinly cares about a patients concerns and health.'

'Empathetic staff, thoughtful and caring help at a difficult time.'

'I never struggle to get appointments when I need them, the care is second to none and the receptionist/telephone team are really helpful. My family who live in Morecambe have a complete opposite experience to me and I just hope garstang can continue to deliver their amazing level of service.'

'Brilliant service. If all doctors surgeries were able to provide appts so soon like this surgery, there would be less waits at A&E.'

 

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

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