We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or online here. You are also able to share your experiences on the NHS website at We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

December 2018

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Good customer care, friendly and listened and explained everything'

'Excellent caring service'

'Excellent and professional service from all areas of the practice'

'I was seen on time by efficient and very courteous staff'

'On each visit to surgery, I have always received professional care from doctors and nurses and reception staff are all very pleasant'

November 2018

We are so pleased to have received excellent feedback in the November Friends and Family test. The themes are summarised in the tag cloud below.

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The receptionists are cheerful, caring and helpful as are all the other staff at Garstang medical practice'

'Prompt efficient friendly service and staff'

'All staff at the practice are extremely helpful and accommodating. nothing is ever too much trouble'

'Always find all the staff extremely helpful and knowledgeable ,whatever the problem is'

'I have always been treated with kindness, respect and courtesy by all staff'

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

October 2018

93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'There's not a doctors like it. All staff are so friendly, caring and are fantastic at there jobs, from the reception team to the doctors.'

'Dr listened carefully, didn't hurry and had a friendly manner, as do all medical staff at the surgery'

'Receptionists are very helpful & once I explained briefly why I wanted an appointment I got one the same day. Any problems I have had or requests have always been dealt with promptly & in a professional way'

'First class sevice by excellent staff'

'It's great that it's possible in this day and age to be able to see a doctor either that day or the next. It must be an indication of how well the practice is managed. I'm glad I live in Garstang!'


September 2018

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Quick efficient friendly and professional. A great advert for a good NHS'

'We came away feeling we had been well cared for and listened to over the phone and at the consultation. Many thanks.'

'The team are always helpful, polite and have a friendly demeanor. The waiting room is comfortable and appointments timely.'

'My wife and I regard ourselves as very lucky to have such a fantastic Doctors practice. Caring, professional and friendly - always!'

'Receptionist very helpful and caring. Nurses and Doctor very kind, caring and thorough. Left the surgery feeling very reassured. Thank you.'



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Patient Access

Myerscough College

Use the link below to visit our Myerscough Students page.

Online Services

Online Services

Sign up to GP online services to access a range of services via your computer, mobile or tablet. For more information..

NHS 111

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS Website


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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