PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or online here. You are also able to share your experiences on the NHS website at http://www.nhs.uk. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

November 2019

98% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The practice is first rate compared to others in the north west. Appointments are easy to get, staff are efficient, friendly and helpful. The whole operation runs extremely well.'

'A complete reliable and personal service,tailored to the patient from pharmacy to receptionist and good understanding doctors.'

'Excellent help and attention from everyone who has been involved with my health care since i moved to garstang in early June.'

'I have had had cause to contact the surgery and make an appointment to see a GP on 4 occasions in recent weeks. Each time I have called the receptionist have been very helpful and the GP's have listened and understood my issues. Today's appointment was especially good as the GP knew the cause of my complaint straight away and, hopefully, her suggestions will have a positive outcome.Thank you.'

'The doctor we saw today, as for every one of the other doctors we speak to or see at Garstang medical practice was thorough, professional and kind. My son has multiple health issues and we have frequently called upon the practice recently . He has been very well supported by the practice, he or I have always been seen or contacted promptly when needed and such contact has never felt rushed and has always been delivered with what seems to be immense care and genuine concern to improve his health . Thank you so much.'

'The staff are fantastic along with the service and I can't praise everyone enough. It is a wonderful practice. The pharmacy provides an excellent service also and the staff are very helpful.'

 

October 2019

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Efficient reception, prompt appointment and personable.'

'Very happy with the service - seen on time by very friendly, knowledgable staff who explained things clearly and in an understandable manner.'

'The professional care and advise given by the doctor and the relaxed and friendly manner.'

'Very quick appointment slot given after calling today. Staff seem to appreciate that working people need to be healthy to do their job and that their appointments, at times, need to be outside of working hours.'

'I consider the service excellent. I try to avoid taking up Drs. time and use Nurse Pract. and they are magnificent. All staff extremely helpful.'

'Great staff great doctors can't fault the practice.'

'Very approachable ,friendly ,knowledgeable doctor who made me feel comfortable.'

 

September 2019

89% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Very helpful and I got the appointment I needed.'

'Timely first class service.'

'Good, and concerned service from receptionist. Punctual appointment and good service and action from doctor.'

'Every member of staff make you feel welcome , and I always feel like I'm being listened to and given the best advice , many thanks.'

'The reception staff are always happy to help. The waiting area is always clean and spacious. I got into see the Dr on time and as always the Dr makes sure that I am being listened to and not rushed. Always excellent service.'

'The doctor was amazing. I'm very anxious about my health and taking medications but she has put me at ease. She was thorough and went above and beyond in order to help me. I did not have to wait long for my appointment either. Overall very satisfied. Dr McKimmie is a credit to the surgery!'

'As an ex Practice Manager I never miss a problem or reason to mention something that can be improved. My arrival was dealt with efficiently, the staff dealt with me in a subdued voice and as an ex Caldicot Guardian I appreciate that. I was seen quickly, my opinion was listened to and Dr Russell was friendly, open and courteous.'

 

August 2019

Friends and Family Test

92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Always receive excellent care and service - highly efficient and would recommend'

'The service was very good and the nurse I saw was very helpful and give me very good advice'

'Receptionists very good and polite'

'NP Mandy always goes the extra mile. She is superb.'

'The Nurse Practitioners are excellent and informative.'

'This practice is excellent!'

'Very professional and caring practice. All staff are very helpful.'

'I always receive a first class service from all the team at Garstang Medical Practice.'

'Efficient, professional, friendly, sympathetic'

 

July 2019

 Friends and Family Test

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
 

'Easy to get same day appointments. Helpful receptionists. Doctors and nurses who listen and act appropriately.'

'Excellent service, helpful staff. Received a phone call from doctor the same morning and received an appointment 20 mins later.'

'Always received excellent service from all staff. Nothing is too much trouble.'

'Been coming here my whole life and always been happy with treatment.'

'We are always taken care of by all the doctores and staff at garstang medical practice and the chemist next door thankyou'

'Patients receive 100% care from all staff.'

'Excellent care by both doctors and nurses.'

'The skill and patience shown by the medical staff is first class.'

'My mum and I only moved to Garstang in February and since joining the practice we have received excellent and professional care. From the reception staff to the doctors nurses, Health assistants. We cannot fault the practice at all. It is superb service with kindness and compassion at the forefront. Excellent.'

 

June 2019

Friends and Family Test

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

 

'Its a stress free experience. Although busy, we used the electronic booking in machine in the entrance, it made a huge difference as we didnt need to queue.'

'The receptionist went out of her way to find me a same day appointment and the nurse practitioner was thorough and compassionate.'

'Whenever me or a family member have needed an appointment we've usually got an appointment straight away.'

'All the staff work hard, are very friendly & try to sort your enquiry out on the phone & in person. I have been at the practice all my life.'

'I was dealt with by a lovely caring doctor. Very promptly. Receptionists are also very nice.'

'Fast appointment and prompt follow up. Pleasant doctor.'

'Couldn't get any better care from any practice excellent GPs nurses.'

'It is now easier to obtain an appointment quickly. Staff are all very professional and caring.'

'It was on time and the procedure was quick and painless and staff were polite and friendly.'

'The wound care nurses provide an excellent service.'

'The nurse was patient, caring, non judgemental, adapted her communication for me and the children appropriately. She supported us in self managing our asthma. The clinic ran on time. The service was free at point of contact and easy to access. This appointment supported us in staying healthy long term and preventing unnecessary use of acute NHS services. Thank you.'

Wonderful doctors. Receptionist always polite. I like being able to book online. But, the doctor who refers you should be handed your report from the hospital.

'Got an appointment when I was needing one. The GP was lovely. He listened to what I had to say then helped me decide what treatment to go with next. Asked if it was ok and asked if I understand and if I needed anything else or worried about anything else.'

'Pleasant staff who really seem to listen to you. They must be very busy but are able to create an air of calm when you walk through that consulting room door.'

 

May 2019

Friends and Family Test

89% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Helpful knowledgeable staff, easy access.'

'Staff friendly, notifications by text, excellent service by Receptionists.'

GP very approachable and informative. Receptionist polite and efficient. Prompt follow up appointment.'

'Excellent communication, friendly staff.'

First class as always extremely well run practice.'

'The staff from the front desk to the doctors are always pleasant and caring.'

'Good personal service, The Diabetic team I see seem interested in you and want to help.'

'Excellent consultation. Felt included in decision making. Medication and referral needs met. Doctor demonstrated compassion, knowledge and respect. Thank you.'

'Always good, freindly, courteous, efficient and professional so thanks and well done!'

'I got an appointment within 2 hours of phoning and was treated by practice nurse in a very efficient way and understood my concerns about my current treatment.'

 

April 2019

Friends and Family Test

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The Doctor explained everything in detail. Very good communication skills'

'Respect and time given which is so important, nothing was too much, thank you'

Quick, efficient and pleasant service. Good communication'

'I always recieve excellent care and understanding from the doctors and all the staff'

'Efficient, friendly and professional service today. This statement applies to every single appointment with all the medical professionals I have encountered in the past.'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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