PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Open Surgery Patient Survey August 2019

Patient Survey June / July 2019

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

June 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Hopefully you will be able to go back to face to face consultations eventually, but the services you are providing during this time are excellent. Feel very lucky to be a patient at this practice. Thank you to you all.'

'Pleasant receptionist. Safe Covid environment. Waiting room clean and well organised. Appointment on time. Good consultation with doctor.'

'The reception staff are very friendly and accommodating to your needs. I can usually get an appointment with the GP of my choice and if not and my problem is urgent with the emergency doctor who are all brilliant anyway. All the GPs are very caring, thorough, compassionate and non judgemental regardless of your medical issue. I can not recommend this medical centre more.'

'Appointment on time. Very nice nurse. Involved my 3 year old daughter in the blood sample I needed to have. My daughter was needed to hold and apply the plaster. She was very proud and it was a good experience for her.'

'Very organised and covid safe. Was seen on time, and nurse was friendly and put me at ease.'

'The GP service is good, I have always got an appointment when it has been appropriate. I feel they listen well to my needs and I feel well Informed.'

'Received a fantastic service, no problems, got an appointment easy and seen and sorted. All straight forward.'

'Always felt they have provided a great service, especially when it involves referrals and getting the right people involved in your care.'

'Everyone I spoke to, receptionist and nurse were so warm and welcoming, no waiting, could not have been easier.'

 

May 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'They are an excellent GP Centre all staff helpful and responsive Doctors and NMP are excellent'

'People friendly, doctors and nurses really seem to care about your health.'

'They are a good team of people that work there , you can have a laugh with them when needed , always helpful , listen and supportive.'

'Dr was very attentive and made sure my little boy felt comfortable and gave good advice and has agreed to sort the follow up appointment for us.'

'The nurse practitioner looked after me so well and even called and checked on me yesterday and made sure her colleague contacted me this morning.'

'Dr was brilliant. Reassuring my daughter. Appointment was on time and seamless with waiting in car for doctor to bring us in.'

'GREAT SERVICE GREAT STAFF NOTHING IS EVER A PROBLEM GREAT ALL ROUND WELL RUN SURGERY.'

'For dedication of all staff especially during last twelve months.Well done. Thanks to EVERYONE.'

'My Dr gave me reassurance and listened to everything I said, made me feel at ease.'

'Appointment was on time. Friendly and helpful nurse who kindly went and got some additional information for me to take home and read. Thank you.'

'Thanks to all involved in delivering the Covid vaccinations. So well organised, so caring, so helpful & safe! Well done - especially to the volunteers. Congratulations!'

'Easy to contact, receptionists friendly and professional, easy to speak to a doctor if needed.'

'Excellent service as always, the covid vaccination clinics were brilliantly organised, well done GMP.'

 

April 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Because the doctor was excellent and thorough I could tell she genuinely cared.'

'I came for a blood test and was very quickly seen despite the vaccinations also taking place. I have very fine veins and that frequently causes a problem but today it was achieved first time with no pain at all. Thank you.'

'The doctor was very kind and she answered all the questions clearly. She sent the information about the treatments as soon as she left the clinic. She arranged promptly the test required. And she explained everything clearly.'

'Because it was very organised and the nurse practitioner Catherine was great with my son.'

'Receptionists always polite and efficient and all medical practitioners also very pleasant and helpful.'

'Safe systems of working were adhered to. As a nervous patient I was put at ease by staff.'

'The service i received at your surgery today was efficient, professional and friendly and bang on time. I was very happy with everything.'

'The care and service received from Garstang Medical Practice has always been excellent.'

'On time. Efficient. Friendly reception. Always feel secure at this practice.'

'Dr's there are brilliant. Reassuring, took time with me, thorough and pleasant to talk with. Very understanding and patient with your needs. Phone staff also very good.'

'Empathetic practitioner. Going to sort my condition out. Very happy. I always receive fabulous care from everyone at the surgery.'

'Excellent service from every doctor I've seen since joining the surgery!'

 

March 2021

92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Brilliant service, extremely well organised, wonderful, friendly staff. The process was slick, well organised and very efficient. Well done to all concerned and thank you.'

'Quite simply I was dealt with on time by a nurse who was very pleasant and answered any questions I asked her. She dealt with me very efficiently. Thank you.'

'I was massively impressed with the well organised military style operation. All staff from meet & greet through to the nurse giving injection were wonderful. What an asset to Garstang & wider community. Thank you very much.'

'From the minute approaching the time of appointment. Assistance was given to everyone from the door: right through the surgery to sitting - cleaning & hygiene measures were in place. One way in & one way out. Ladies & gentlemen polite & friendly. Overall Excellent service.'

'Very Covid safe and the lovely lady who did my smear was so nice. It didn't hurt and she was really friendly. My 20 year old daughter was waiting in the car outside and she asked about it afterwards. She said her friend who had had a smear had said it was a really awful experience and painful. So I've reassured her it's not and how important it is. So experiences like this really do make a difference, thank you for being so professional and kind.'

'The nurse l saw was very good and pleasant and the doctor was thorough and listened to me and had time to ask me things and gave me answers to all of my questions, and made me feel l matter also was very good in her job.'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

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