We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.
Friends and Family Test
You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.
92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
‘Clear explanations about the Moderna vaccine from Nurse Ruth. Efficient and friendly staff in queues, on reception and pre vaccine questions. Making you feel relaxed and comfortable. Extremely well organised and efficient system, home within the hour.’
‘Great organisation, coordination & engagement with individual patients. All round excellent team effort. Thank you friends at Garstang Medical Practice.’
‘All staff including volunteers were all very pleasant and helpful. Once in the surgery the staff were very thorough and the nurse was excellent , very professional, happy to explain any queries. Outstanding all round. Thank you very much.’
‘Excellent professional service with human warmth. Automatic reception works really well but staff are very helpful if needed. Dr saw me exactly on time. Never felt rushed and felt that all I was saying was being listened to and completely taken on board. Exemplary.’
‘Great service, even went in early for my appointment. The nurse taking my bloods was lovely and extremely helpful.
The doctor showed genuine concern as it was an urgent appointment got bloods took phoned me with results within 24 hours and arranged scans and ultrasound.’
‘I have had care from the Dr's, nurses and District nurses for 2 and 1/2 years over a very traumatic time of my life and the care and consideration I have received has been second to none. The receptionists and girls who man the phones have been very helpful and always pleasant. When someone is going through a bad time to receive such kindness and care makes all the difference. You have a great team.’
‘Couldn't have been a better experience. From the polite understanding lady on the phone to a decent GP at good time. Very thorough. Thanks so much.’
‘Each and every staff member I have come across in the practice has been friendly, professional and empathetic. I have had good experiences throughout from the clerical team to the medical professionals.’
90% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'Practice nurse was very efficient, knowledgeable and nice patient manor with my baby. Reception staff were friendly and efficient. Booking was also good a few weeks ago. Can't fault GMP always excellent service when needed. Keep up the good work!'
'I had a very thorough consultation with the nurse and was very pleased with the further appointments that were arranged for me. Also I liked it that she will ring me with my blood tests results...I liked the personal touch and the thoroughness in dealing with my concerns. Thank you.'
'Very pleasant and helpful staff. Clear instructions and information. (Annual review, blood pressure and bloods).'
'Excellent service with caring people and effective treatment.'
'Excellent team work and they are all polite professional and knowledgeable.'
'The nurse practitioner was very professional and through re my condition and the receptionist was pleasant and professional too.'
'I was able to get an appointment on the same day, Nurse Practitioner was very informative, patient, kind, professional, clean, gave helpful advice and considered all my symptoms and even gave links for me to use after the appointment for further clarification. I was also able to get my prescription at the same with minimal wait.'
93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'Excellent getting through at reception and understanding the problem, friendly sympathetic staff. Nurse excellent at dealing with patient, friendly and competent. Can't thank the Practice enough for prompt efficient service.'
'Polite staff, arrived on time and seen on time, pleasant atmosphere thank you.'
'Good explanation re diagnosis and treatment. Only 5 minute wait. Very professional staff.'
'Always friendly helpful service from all your staff thank you.'
'I find there service really good. I'd recommend anyone joining you.'
'Receptionist pleasant. Waiting room airy and screened. Appointment on time. Nurse pleasant and efficient.'
96% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'Receptionist was great and very helpful, nurses likewise. All of them were courteous and professional, a credit to the surgery.'
'Friendly receptionist. Saw two informative and caring nurses who were fab at their job and put us at ease. Thorough check up with GP who was fantastic with my little girl.'
'I have always had excellent service from this surgery and nothing is too trouble just like a doctors should be.'
'The service I have received in the 15 months I have been a patient with GMP has always been of a high standard, and much better than that experienced when I was a patient in another practice.'
'They are supportive, helpful and have helped me to go from being overweight and unhealthy to much more healthy and losing weight.'
Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team.