PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or online here. You are also able to share your experiences on the NHS website at http://www.nhs.uk. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

February 2019

patient feedback

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'On time & efficient service'

'Good prompt caring service'

'Good receptionists that go out of their way to help. Good having calder suite. All your team LISTEN which I consider important'

'First class service from all the staff. Very happy with the doctors and nurses. Also pleased with the helpful and pleasant receptionists'

'Professional and warm staff'

January 2019

patient feedback

87% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Clear and informative answers to questions on health. Friendly doctors who listen well'

'Fast & efficient service'

'Excellent service provided by genuine and caring staff'

'I couldn't wish for better treatment that what I recieve at Garstang Medical Centre. They do an amazing job'

'First class treatment. Prompt and friendly service'

December 2018

patient feedback

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Good customer care, friendly and listened and explained everything'

'Excellent caring service'

'Excellent and professional service from all areas of the practice'

'I was seen on time by efficient and very courteous staff'

'On each visit to surgery, I have always received professional care from doctors and nurses and reception staff are all very pleasant'

November 2018

We are so pleased to have received excellent feedback in the November Friends and Family test. The themes are summarised in the tag cloud below.

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The receptionists are cheerful, caring and helpful as are all the other staff at Garstang medical practice'

'Prompt efficient friendly service and staff'

'All staff at the practice are extremely helpful and accommodating. nothing is ever too much trouble'

'Always find all the staff extremely helpful and knowledgeable ,whatever the problem is'

'I have always been treated with kindness, respect and courtesy by all staff'

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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Patient Access

Myerscough College

Use the link below to visit our Myerscough Students page.

Online Services

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NHS 111

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS Website

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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