PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Open Surgery Patient Survey August 2019

Patient Survey June / July 2019

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

June 2020

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'All the staff are caring, pleasant and helpful. They do their best to listen and advise, whether on the phone, or face to face, and always try to do something to solve any problem.'

'I was very impressed with the surgery and how it handled my appointment.'

'Excellent systems in place for dealing with the ramifications of COVID 19.'

'Friendly, efficient and very helpful contact from doctor. Appointment easy to make and takes less time out of day than attending surgery.'

'Excellent care from stepping foot in the building, to leaving. Well organised, safe environment.'

'The process from booking the appointment and seeing the doctor worked well . The doctor took time to review my history and was thorough in reviewing all the conditions I went for. Overall I felt safe considering the current pandemic.'

'My reason for extremely likely to recommend the health center is because the doctor listened to me explaining my symptoms and trying to give me options to help with my pain in these difficult times.'

'Friendly approach, listen and help as much as they can. Don't make you feel as if you shouldn't be ringing.'

'The Gp always under stand and listen to my mental health issues and any other illness i have and caring and helpful.'

'Very efficient, friendly staff always helpful. Safety measures re covid are well organised and ensure staff and patients are as safe as possible. Pre screening in place. Thank you.'

 

May 2020

97% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'From initial call to triage call back and through to seeing Dr Dingle with a worrying issue, everything was efficient and everyone very helpful. First class service in very very difficult times and hugely professional.'

'Reception staff and GPs have always been very friendly and professional and I consider it to be the best surgery I ever had.'

'Dr Morgan is brilliant. Never rushes me and listens to everything I have to say! Always kind and helpful, and goes out of her way to help. I won't see anyone else but her. Recently came off my meds and she has supported me and knows my illness through taking her time to get to know me. Best Dr In Garstang!!'

'Because I think you're all doing a really good job, I have never had any problems with your care, so I would recommend your practice to other people.'

'The quality of care I received following two operations has been exceptional. The doctor and all staff at the medical centre have been extremely curtious and helpful.'

'No hassle, calm atmosphere through out the building. Nurse was pleasant and good at her job. Thanks to the NHS and Garstang Medical Practice.'

'Well organised queuing system. Plenty of hand sanitizer available. Kind and proficient receptionist. Good spacing in waiting room. Called to my appointment on time, and treated exceptionally courteously and professionally. Well done !!!'

'First class service in a friendly , helpful & kind manner in safe procedure surroundings.'

'In difficult times the distancing, cleanliness and professionalism shines through.'

 

April 2020

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Just dealing with the current situation with their usual efficiency and cheerfulness.'

'I find everyone at the practice helpful, the practice is always clean and everyone is friendly. If ever I need anything they always do their upmost to help. So thank you everyone at Garstang medical practice I would and do recommend you.'

'The efficiency and protection in place to safe guard myself as a Shielded case in the Pandemic.'

'Staff in this Medical Practice whatever the level they work at are the best group of professionals you could wish for. Always brilliant.'

'Mainly due to the efficiency shown firstly by the receptionist establishing that I didn't have coronovirus symptoms. Secondly by the friendly nurse and again efficient manner in which she obtained my blood sample.'

'All staff and nurses very professional and every precaution taken in connection with this virus when I attended for an injection'

'The team have treat me with dignity, compassion, empathy and an excellent level of care. I have at times had some complex mental health issues which can be demanding. Thanks to the office staff, receptionists, pharmacy, pharmacy management, practice management, nurses, nurse practitioners, phlebotomist and the GP's.'

'Thank you for your courteous & efficient service received in the past few days. Sending warmest thanks & appreciation for all you do and are doing during this time of crisis.'

 

March 2020

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Reception staff are excellent and accommodating. Can always get a same day appointment if necessary. Doctors all seem very caring and instill confidence in the care you receive.'

'Dr Dingle was excellent he explained everything clearly and the procedure was painless and it seems to be a success at this stage. He also answered questions I had about other things and I felt reassured at his professionalism.'

'Over the last few months I have been really struggling to walk and have been diagnosed with Polymyalgia rheumatica. The GP who saw me was extremely thorough and spent a lot of time making notes and examining me. This is not unusual at this practice from the doctors, nurses and support staff they are always helpful, pleasant and try their best to get you the help you need. I cannot fault them. It is the best medical practice I have ever been with.'

'I was seen in a very professional and appropriate manner. Action was taken immediately and I felt that I was being taken seriously.'

'We believe we have the best help from garstang medical practice all the doctors nursing staff and receptionists who look after my husband and me quite a lot. I don't know how they keep so cheerful and friendly under all the pressure but they do so that's why we realize how lucky we are to be patients.'

'Even though the NHS are under a lot of pressure at the moment the doctor agreed to see me as it was obvious that I was concerned about my condition.'

 

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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