PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Open Surgery Patient Survey August 2019

Patient Survey June / July 2019

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

December 2021

93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Friendly, helpful reception staff. Ditto the nurse who administered my treatment. Smooth ,cheerful and professional experience.'

'Exceptional care, the nurses made me feel at ease for my daughter's immunisations - very informative and reassuring.'

'I fainted at my appointment and the phlebotomist I saw was amazing with me. She made sure I was reassured during the whole appointment and called me afterwards to check I got home okay. Thank you to both who helped me I really appreciate it.'

'A disabled parking space was available. The reception staff were pleasant and treated me with dignity. The nurse saw me on time she was pleasant and professional. The new exit door eliminated long distance or special treatment to return to my car.'

'Excellent service, good approach ,made you feel in good hands.'

'Excellent nurse, reception efficient and the environment felt very safe in these dreadful times, thank you to all concerned.'

'Great service by busy team under pressure.'

 

November 2021

92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Moved this year from Kent so able to do a comparison of Counties. Excellent service, polite receptionist, Doctors and nurses.'

'Organised, safe environment. Efficient staff (ALL). Feel lucky to be a patient at GMP.'

'The receptionist was efficient and helpful, the nurse was really professional and friendly. I have trouble with blood tests, the nurse was understanding and managed to get blood from me with a little patience and skill.'

'Throughout the pandemic and lockdown Garstang medical practice and pharmacy have looked after me and also my husband.  The receptionist are always most polite and reassuring. We are so fortunate to have such a wonderful and caring medical facility.'

'Appointment was punctual, nurse was lovely, medical centre was clean, tidy, reception staff were lovely. Can't fault my appointment today.'

'Excellent personal care taken when discussing my symptoms, quick appointment time and helpful staff providing information to help treat me.'

'Excellent patient care from the reception staff through to the doctors and nurses. Cannot fault this practice. Caring, professional first class team.'

 

October 2021

88% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'I could not speak more highly of this Gp surgery and the staff here. Unfortunately, I would say I am probably one of the more challenging patients and over the last few months I have had appointments both for physical and mental health reasons. The reception team when you ring are always very empathetic and do their best to fit you in with the doctor of your choice or an appointment the same day with whoever is available whether this be over the phone or in person regardless of when you ring in the day. All the doctors have always been very kind, professional and understanding and always explain things thoroughly to me which has helped me enormously and I am very grateful for all their support and care.'

'Staff just always do their best. Service excellent. Well run practice. Staff have time for us. Training must be good too,this is reflected always.'

'Care has always been good. Have been able to get phone or face to face appointments as necessary. Contact with medical and reception staff has always been good.'

'Every member of staff both in the surgery and pharmacy are caring, polite and efficient. Nothing seems to be too much trouble despite being under such terrible stress. They are literally worth their weight in gold.'

'The doctors are always so kind and thorough. Always feel like they listen and help. Always amazing service. Very lucky to have this doctors practice.'

'The nurse I saw today was excellent. Not only was she very professional, friendly and utterley competent with respect to the blood test she was performing but she was also extremely helpful and responsive with respect to an issue I raised with her relating to my son with complex needs. Wow. I couldn't ask for a more person / family centred response... whatever the outcome of the issue raised I categorically know she has made a real effort to sort out something important to me for my son. Thank you sincerely.'

 

September 2021

81% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Lovely, caring atmosphere as always. The nurse was chatty, informative and made me feel at ease. Easy booking in system. Excellent service.'

'A cervical screening is quite a scary experience when it's your first one however Charlotte the nurse made me feel very comfortable and it was not bad at all!'

'Having been using your services for 6yrs I am pleased with the amazing staff at garstang practice. The reception staff are always polite attentive and friendly and everyone treats me as a person not a number. I've no complaints even in these difficult times.'

'I have ongoing problems with my asthma which have all been dealt with promptly. The reception staff are all very kind and helpful and I have felt very safe with regard to the Covid precautions. Altogether extremely satisfied.'

'I was dealt with efficiently and compassionately by reception, had a call from GP and seen that morning. She was so understanding and kind and organised follow up tests to cover all bases. I have the benefit of experiences at previous practices and yours is far and away the best. Thank you for all you do.'

'We were greeted courteously, escorted every step of the way, treated patiently by the nurse & back in our car before my own appointment was due to begin!'

'Very efficient receptionists. I have had to phone in and even though the phone lines are busy, I still get a pleasant reply.'

 

August 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

"Everyone is always friendly and helpful, from the reception team to the doctors and nurses. The vaccination process was very well done, quick and stress free and it's clear that a lot of thought and attention went into planning out the process. Overall I've always had a great experience at Garstang Medical Practice but recently it has been fantastic and it really is a testament to the staff that even despite all that's gone on these past two years they're still dedicated to making their patients feel cared for and listened to"

"Doctors, Nurses and receptionists at the practice have always been very professional and friendly whenever we visited."

"Easy to book an appointment for my daughters immunisations. Extremely helpful staff on the phone, really friendly, kind and helpful staff who gave the immunisations. Good explanation of the immunisations and side effects. No waiting around / appointment was on time"

"Very organised safety measures in place, lovely friendly staff, a very pleasant experience for my first visit :-)" 

 

July 2021

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The nurses were excellent with my nervous daughter and really tried their best to make her immunisations a positive experience.'

'Really happy with the service and care. I really cannot speak highly enough about the drs at the practice. Thankyou all so much.'

'The nurse was very pleasant, reassuring and efficient.'

'From ringing reception who were very good to seeing the doctor completely professional and made me feel at ease.'

'The receptionists are always polite and very helpful. Couldn't fault them.'

'I attend 5 days a week and have always received the very best of attention not only from the wonderful nurses and drs but from your administrative staff also.'

'I was able to access excellent prompt health care for my young child despite the fact we were awaiting the outcome of a covid test.'

'The whole of my visit was handled in a friendly, efficient manner. Couldn't find a single thing to fault. Many thanks.'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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