PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Open Surgery Patient Survey August 2019

Patient Survey June / July 2019

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

September 2021

81% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Lovely, caring atmosphere as always. The nurse was chatty, informative and made me feel at ease. Easy booking in system. Excellent service.'

'A cervical screening is quite a scary experience when it's your first one however Charlotte the nurse made me feel very comfortable and it was not bad at all!'

'Having been using your services for 6yrs I am pleased with the amazing staff at garstang practice. The reception staff are always polite attentive and friendly and everyone treats me as a person not a number. I've no complaints even in these difficult times.'

'I have ongoing problems with my asthma which have all been dealt with promptly. The reception staff are all very kind and helpful and I have felt very safe with regard to the Covid precautions. Altogether extremely satisfied.'

'I was dealt with efficiently and compassionately by reception, had a call from GP and seen that morning. She was so understanding and kind and organised follow up tests to cover all bases. I have the benefit of experiences at previous practices and yours is far and away the best. Thank you for all you do.'

'We were greeted courteously, escorted every step of the way, treated patiently by the nurse & back in our car before my own appointment was due to begin!'

'Very efficient receptionists. I have had to phone in and even though the phone lines are busy, I still get a pleasant reply.'

 

August 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

"Everyone is always friendly and helpful, from the reception team to the doctors and nurses. The vaccination process was very well done, quick and stress free and it's clear that a lot of thought and attention went into planning out the process. Overall I've always had a great experience at Garstang Medical Practice but recently it has been fantastic and it really is a testament to the staff that even despite all that's gone on these past two years they're still dedicated to making their patients feel cared for and listened to"

"Doctors, Nurses and receptionists at the practice have always been very professional and friendly whenever we visited."

"Easy to book an appointment for my daughters immunisations. Extremely helpful staff on the phone, really friendly, kind and helpful staff who gave the immunisations. Good explanation of the immunisations and side effects. No waiting around / appointment was on time"

"Very organised safety measures in place, lovely friendly staff, a very pleasant experience for my first visit :-)" 

 

July 2021

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The nurses were excellent with my nervous daughter and really tried their best to make her immunisations a positive experience.'

'Really happy with the service and care. I really cannot speak highly enough about the drs at the practice. Thankyou all so much.'

'The nurse was very pleasant, reassuring and efficient.'

'From ringing reception who were very good to seeing the doctor completely professional and made me feel at ease.'

'The receptionists are always polite and very helpful. Couldn't fault them.'

'I attend 5 days a week and have always received the very best of attention not only from the wonderful nurses and drs but from your administrative staff also.'

'I was able to access excellent prompt health care for my young child despite the fact we were awaiting the outcome of a covid test.'

'The whole of my visit was handled in a friendly, efficient manner. Couldn't find a single thing to fault. Many thanks.'

 

June 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Hopefully you will be able to go back to face to face consultations eventually, but the services you are providing during this time are excellent. Feel very lucky to be a patient at this practice. Thank you to you all.'

'Pleasant receptionist. Safe Covid environment. Waiting room clean and well organised. Appointment on time. Good consultation with doctor.'

'The reception staff are very friendly and accommodating to your needs. I can usually get an appointment with the GP of my choice and if not and my problem is urgent with the emergency doctor who are all brilliant anyway. All the GPs are very caring, thorough, compassionate and non judgemental regardless of your medical issue. I can not recommend this medical centre more.'

'Appointment on time. Very nice nurse. Involved my 3 year old daughter in the blood sample I needed to have. My daughter was needed to hold and apply the plaster. She was very proud and it was a good experience for her.'

'Very organised and covid safe. Was seen on time, and nurse was friendly and put me at ease.'

'The GP service is good, I have always got an appointment when it has been appropriate. I feel they listen well to my needs and I feel well Informed.'

'Received a fantastic service, no problems, got an appointment easy and seen and sorted. All straight forward.'

'Always felt they have provided a great service, especially when it involves referrals and getting the right people involved in your care.'

'Everyone I spoke to, receptionist and nurse were so warm and welcoming, no waiting, could not have been easier.'

 

May 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'They are an excellent GP Centre all staff helpful and responsive Doctors and NMP are excellent'

'People friendly, doctors and nurses really seem to care about your health.'

'They are a good team of people that work there , you can have a laugh with them when needed , always helpful , listen and supportive.'

'Dr was very attentive and made sure my little boy felt comfortable and gave good advice and has agreed to sort the follow up appointment for us.'

'The nurse practitioner looked after me so well and even called and checked on me yesterday and made sure her colleague contacted me this morning.'

'Dr was brilliant. Reassuring my daughter. Appointment was on time and seamless with waiting in car for doctor to bring us in.'

'GREAT SERVICE GREAT STAFF NOTHING IS EVER A PROBLEM GREAT ALL ROUND WELL RUN SURGERY.'

'For dedication of all staff especially during last twelve months.Well done. Thanks to EVERYONE.'

'My Dr gave me reassurance and listened to everything I said, made me feel at ease.'

'Appointment was on time. Friendly and helpful nurse who kindly went and got some additional information for me to take home and read. Thank you.'

'Thanks to all involved in delivering the Covid vaccinations. So well organised, so caring, so helpful & safe! Well done - especially to the volunteers. Congratulations!'

'Easy to contact, receptionists friendly and professional, easy to speak to a doctor if needed.'

'Excellent service as always, the covid vaccination clinics were brilliantly organised, well done GMP.'

 

April 2021

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Because the doctor was excellent and thorough I could tell she genuinely cared.'

'I came for a blood test and was very quickly seen despite the vaccinations also taking place. I have very fine veins and that frequently causes a problem but today it was achieved first time with no pain at all. Thank you.'

'The doctor was very kind and she answered all the questions clearly. She sent the information about the treatments as soon as she left the clinic. She arranged promptly the test required. And she explained everything clearly.'

'Because it was very organised and the nurse practitioner Catherine was great with my son.'

'Receptionists always polite and efficient and all medical practitioners also very pleasant and helpful.'

'Safe systems of working were adhered to. As a nervous patient I was put at ease by staff.'

'The service i received at your surgery today was efficient, professional and friendly and bang on time. I was very happy with everything.'

'The care and service received from Garstang Medical Practice has always been excellent.'

'On time. Efficient. Friendly reception. Always feel secure at this practice.'

'Dr's there are brilliant. Reassuring, took time with me, thorough and pleasant to talk with. Very understanding and patient with your needs. Phone staff also very good.'

'Empathetic practitioner. Going to sort my condition out. Very happy. I always receive fabulous care from everyone at the surgery.'

'Excellent service from every doctor I've seen since joining the surgery!'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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