PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or online here. You are also able to share your experiences on the NHS website at http://www.nhs.uk. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

June 2019

91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

 

'Its a stress free experience. Although busy, we used the electronic booking in machine in the entrance, it made a huge difference as we didnt need to queue.'

'The receptionist went out of her way to find me a same day appointment and the nurse practitioner was thorough and compassionate.'

'Whenever me or a family member have needed an appointment we've usually got an appointment straight away.'

'All the staff work hard, are very friendly & try to sort your enquiry out on the phone & in person. I have been at the practice all my life.'

'I was dealt with by a lovely caring doctor. Very promptly. Receptionists are also very nice.'

'Fast appointment and prompt follow up. Pleasant doctor.'

'Couldn't get any better care from any practice excellent GPs nurses.'

'It is now easier to obtain an appointment quickly. Staff are all very professional and caring.'

'It was on time and the procedure was quick and painless and staff were polite and friendly.'

'The wound care nurses provide an excellent service.'

'The nurse was patient, caring, non judgemental, adapted her communication for me and the children appropriately. She supported us in self managing our asthma. The clinic ran on time. The service was free at point of contact and easy to access. This appointment supported us in staying healthy long term and preventing unnecessary use of acute NHS services. Thank you.'

Wonderful doctors. Receptionist always polite. I like being able to book online. But, the doctor who refers you should be handed your report from the hospital.

'Got an appointment when I was needing one. The GP was lovely. He listened to what I had to say then helped me decide what treatment to go with next. Asked if it was ok and asked if I understand and if I needed anything else or worried about anything else.'

'Pleasant staff who really seem to listen to you. They must be very busy but are able to create an air of calm when you walk through that consulting room door.'

 

May 2019

89% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Helpful knowledgeable staff, easy access.'

'Staff friendly, notifications by text, excellent service by Receptionists.'

GP very approachable and informative. Receptionist polite and efficient. Prompt follow up appointment.'

'Excellent communication, friendly staff.'

First class as always extremely well run practice.'

'The staff from the front desk to the doctors are always pleasant and caring.'

'Good personal service, The Diabetic team I see seem interested in you and want to help.'

'Excellent consultation. Felt included in decision making. Medication and referral needs met. Doctor demonstrated compassion, knowledge and respect. Thank you.'

'Always good, freindly, courteous, efficient and professional so thanks and well done!'

'I got an appointment within 2 hours of phoning and was treated by practice nurse in a very efficient way and understood my concerns about my current treatment.'

 

 

April 2019

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The Doctor explained everything in detail. Very good communication skills'

'Respect and time given which is so important, nothing was too much, thank you'

Quick, efficient and pleasant service. Good communication'

'I always recieve excellent care and understanding from the doctors and all the staff'

'Efficient, friendly and professional service today. This statement applies to every single appointment with all the medical professionals I have encountered in the past.'

 

March 2019

93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Nice environment, friendly & helpful staff, prompt attention.'

'The support and care is excellent.'

'Easy to make an appointment, all the staff are lovely, what more can you ask for!'

'Prompt, friendly front end staff. Experienced highly knowledgable and skilled doctors and nurses.'

'Clear information on diagnosis and treatment, also appointment was on time.'

 

February 2019

patient feedback

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'On time & efficient service'

'Good prompt caring service'

'Good receptionists that go out of their way to help. Good having calder suite. All your team LISTEN which I consider important'

'First class service from all the staff. Very happy with the doctors and nurses. Also pleased with the helpful and pleasant receptionists'

'Professional and warm staff'

 

 

 

 

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

 

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Patient Access

Myerscough College

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Online Services

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NHS 111

NHS 111

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Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS Website

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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