PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

Patient Survey's

We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:

Patient Survey Nov 2018

Flu clinic Survey Nov 2018

Open Surgery Feedback Sept 2018

Telephone Access April 2018

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or online here. You are also able to share your experiences on the NHS website at http://www.nhs.uk. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

April 2019

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The Doctor explained everything in detail. Very good communication skills'

'Respect and time given which is so important, nothing was too much, thank you'

Quick, efficient and pleasant service. Good communication'

'I always recieve excellent care and understanding from the doctors and all the staff'

'Efficient, friendly and professional service today. This statement applies to every single appointment with all the medical professionals I have encountered in the past.'

March 2019

93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Nice environment, friendly & helpful staff, prompt attention.'

'The support and care is excellent.'

'Easy to make an appointment, all the staff are lovely, what more can you ask for!'

'Prompt, friendly front end staff. Experienced highly knowledgable and skilled doctors and nurses.'

'Clear information on diagnosis and treatment, also appointment was on time.'

February 2019

patient feedback

94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'On time & efficient service'

'Good prompt caring service'

'Good receptionists that go out of their way to help. Good having calder suite. All your team LISTEN which I consider important'

'First class service from all the staff. Very happy with the doctors and nurses. Also pleased with the helpful and pleasant receptionists'

'Professional and warm staff'

January 2019

patient feedback

87% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Clear and informative answers to questions on health. Friendly doctors who listen well'

'Fast & efficient service'

'Excellent service provided by genuine and caring staff'

'I couldn't wish for better treatment that what I recieve at Garstang Medical Centre. They do an amazing job'

'First class treatment. Prompt and friendly service'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team. 

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Patient Access

Myerscough College

Use the link below to visit our Myerscough Students page.

Online Services

Online Services

Sign up to GP online services to access a range of services via your computer, mobile or tablet. For more information..

NHS 111

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS Website

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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