We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.
We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:
You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.
98% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'Garstang Medical practice has been wonderful for my husband and myself. The Dr's and nurses give us the time and best possible treatment we could ask for.'
'Amazingly quick visit with practice nurse who was just wonderful. Excellent service at reception & extremely safe. Thank you'
'All round care and helpfulness thank you to all at the surgery, friendly, quick response and reassuring.'
'Reception staff helpful & friendly and the Drs I've seen really listen to my concerns.'
'It is efficient and directed me to the relevant specialist. It also avoids contact with people and thus reduces risk of contracting covid 19.'
'Personal, human and caring doctors who it felt were really invested in my recovery.'
'Very polite and approachable staff. Very efficient and do an amazing job every time :)'
'I always feel that the service and treatment I receive is professional and respectful.'
'Excellent Covid measures in place.Didn't have to wait long to be seen.I felt my health issue was dealt with promptly, professionally and reassuringly.'
'I have full admiration and gratitude for all that you are doing at this difficult and dangerous time with coronavirus around. God bless each and every one of you at Garstang Medical Practice. Keep well. Keep safe.'
93% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'Felt very safe with all the COVID-19 restrictions and all staff were very professional and helpful.'
'Attended that surgery for a blood test was treated very efficiently by a lovely friendly nurse Also had a couple of telephone appointments in which the treatment I received was professional and friendly nothing but praise for Garstang Medical Centre thank you.'
'Excellent service from all, reception staff, NP and the pharmacy. No waiting.'
'The practice is well run. The receptionists are very professional and helpful, I never feel that they are prying, they are just trying to ensure I'm seen by the most appropriate service provider. It's convenient to have a pharmacy on site where prescriptions can be relayed immediately. The Drs I have seen or spoken to are excellent. They listen carefully and treat accordingly.'
'Because I have been shielding l was very apprehensive about leaving home. After my visit l now know the effort you have made to make things safe and l thankyou for this. Good luck and stay safe everyone.'
'Reception staff were helpful on the phone when I rang. The Drs and nurses that I have seen over the last two weeks due to an ongoing medical issue have been really helpful and dealt with my issue very well. I think all the staff at the medical centre are providing an excellent service still despite all the issues surrounding the pandemic. I felt very safe and well looked after whenever I have visited.'
'Excellent medical help when needed and very good organisation in these exceptional circumstances. Thank you.'
'I find the practice very proactive and the doctors/nurses informative and explain things clearly.'
'The receptionist and the doctor were both friendly and made me feel at ease, for some reason I get anxious phoning and coming to the Drs but everyone was very helpful.'
91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'All the staff are caring, pleasant and helpful. They do their best to listen and advise, whether on the phone, or face to face, and always try to do something to solve any problem.'
'I was very impressed with the surgery and how it handled my appointment.'
'Excellent systems in place for dealing with the ramifications of COVID 19.'
'Friendly, efficient and very helpful contact from doctor. Appointment easy to make and takes less time out of day than attending surgery.'
'Excellent care from stepping foot in the building, to leaving. Well organised, safe environment.'
'The process from booking the appointment and seeing the doctor worked well . The doctor took time to review my history and was thorough in reviewing all the conditions I went for. Overall I felt safe considering the current pandemic.'
'My reason for extremely likely to recommend the health center is because the doctor listened to me explaining my symptoms and trying to give me options to help with my pain in these difficult times.'
'Friendly approach, listen and help as much as they can. Don't make you feel as if you shouldn't be ringing.'
'The Gp always under stand and listen to my mental health issues and any other illness i have and caring and helpful.'
'Very efficient, friendly staff always helpful. Safety measures re covid are well organised and ensure staff and patients are as safe as possible. Pre screening in place. Thank you.'
97% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'From initial call to triage call back and through to seeing Dr Dingle with a worrying issue, everything was efficient and everyone very helpful. First class service in very very difficult times and hugely professional.'
'Reception staff and GPs have always been very friendly and professional and I consider it to be the best surgery I ever had.'
'Dr Morgan is brilliant. Never rushes me and listens to everything I have to say! Always kind and helpful, and goes out of her way to help. I won't see anyone else but her. Recently came off my meds and she has supported me and knows my illness through taking her time to get to know me. Best Dr In Garstang!!'
'Because I think you're all doing a really good job, I have never had any problems with your care, so I would recommend your practice to other people.'
'The quality of care I received following two operations has been exceptional. The doctor and all staff at the medical centre have been extremely curtious and helpful.'
'No hassle, calm atmosphere through out the building. Nurse was pleasant and good at her job. Thanks to the NHS and Garstang Medical Practice.'
'Well organised queuing system. Plenty of hand sanitizer available. Kind and proficient receptionist. Good spacing in waiting room. Called to my appointment on time, and treated exceptionally courteously and professionally. Well done !!!'
'First class service in a friendly , helpful & kind manner in safe procedure surroundings.'
'In difficult times the distancing, cleanliness and professionalism shines through.'
Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team.
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How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
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