We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.
We conduct regular patient survey's to gather patient feedback on our services in order to highlight any areas for improvement. Please see the results below:
You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.
95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'We always have excellent service, from the staff who answer the phone right through to the health professionals we see and the pharmacy staff. You are always screened appropriately and ensure we get seen, which can be very important with two young children. We appreciate everything all the staff at garstang medical practice do for us!'
'The doctor takes time to listen to my concerns and provides clear advice to allow me to make effective choices.'
'Excellent GP service, compassionate, caring, approachable knowledgeable in subject, trustworthy and ongoing support offered. Excellent practice nurse service, friendly approachable, knowledgeable and supportive. Receptionist was lovely. Gained work friendly appointments for hubby also. All in all could not have been better all round.'
'Seen on time and friendly, professional and caring staff. Going over and above and keep promises when they say they'll do something. Can't speak highly enough.'
Helpful staff, good service, I was early for my appointment and I was seen early. My experience was far more than I expected and can only praise all those at the centre. When it seems that knocking the GP's and surgeries is the norm all I can say is THANK YOU & VERY WELL DONE.'
'We appreciate this practice very much. All of the staff are very helpful and professional . Excellent service. Particularly the nurse practitioners and nurses. Thank God for our NHS!'
94% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'During the time at GMP I have had many medical issues and have always felt reassured after visiting any of your nurses, nurse practitioners or doctors. Necessary referrals have been prompt and in two cases life saving. Today's visit was no exception and I was again reassured after a diagnosis of a serious condition. Thankyou also to your efficient reception staff. I feel very lucky to be a patient at Garstang Medical Practice.'
'The reception staff are helpful and give 100% to accomodate the needs of patients. My doctor is wonderful. Very professional, understanding and genuinly cares about a patients concerns and health.'
'Empathetic staff, thoughtful and caring help at a difficult time.'
'I never struggle to get appointments when I need them, the care is second to none and the receptionist/telephone team are really helpful. My family who live in Morecambe have a complete opposite experience to me and I just hope garstang can continue to deliver their amazing level of service.'
'Brilliant service. If all doctors surgeries were able to provide appts so soon like this surgery, there would be less waits at A&E.'
98% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'The practice is first rate compared to others in the north west. Appointments are easy to get, staff are efficient, friendly and helpful. The whole operation runs extremely well.'
'A complete reliable and personal service,tailored to the patient from pharmacy to receptionist and good understanding doctors.'
'Excellent help and attention from everyone who has been involved with my health care since i moved to garstang in early June.'
'I have had had cause to contact the surgery and make an appointment to see a GP on 4 occasions in recent weeks. Each time I have called the receptionist have been very helpful and the GP's have listened and understood my issues. Today's appointment was especially good as the GP knew the cause of my complaint straight away and, hopefully, her suggestions will have a positive outcome.Thank you.'
'The doctor we saw today, as for every one of the other doctors we speak to or see at Garstang medical practice was thorough, professional and kind. My son has multiple health issues and we have frequently called upon the practice recently . He has been very well supported by the practice, he or I have always been seen or contacted promptly when needed and such contact has never felt rushed and has always been delivered with what seems to be immense care and genuine concern to improve his health . Thank you so much.'
'The staff are fantastic along with the service and I can't praise everyone enough. It is a wonderful practice. The pharmacy provides an excellent service also and the staff are very helpful.'
91% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:
'Efficient reception, prompt appointment and personable.'
'Very happy with the service - seen on time by very friendly, knowledgable staff who explained things clearly and in an understandable manner.'
'The professional care and advise given by the doctor and the relaxed and friendly manner.'
'Very quick appointment slot given after calling today. Staff seem to appreciate that working people need to be healthy to do their job and that their appointments, at times, need to be outside of working hours.'
'I consider the service excellent. I try to avoid taking up Drs. time and use Nurse Pract. and they are magnificent. All staff extremely helpful.'
'Great staff great doctors can't fault the practice.'
'Very approachable ,friendly ,knowledgeable doctor who made me feel comfortable.'
Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team.
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How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
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