PATIENT FEEDBACK

We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.

 

Friends and Family Test

You are invited to participate in the anonymous 'Friends and Family test', either by SMS by texting 9293 to 07800 001234, or through feedback forms available in reception or you can complete the test online. You are also able to share your experiences on the NHS.uk website. We do ask if you have a complaint to initially please put this in writing to our Practice Management team, to allow us to be able to fairly investigate and respond appropriately.

 

August 2023

96% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'The staff are welcoming, friendly, caring and efficient. The premises are clean, well-appointed and maintained. You are given plenty of time to discuss your needs and not rushed through the appointment. It is by far the best doctors surgery I have ever attended.'

'I never have any problems when needing an appointment and the understanding of my extreme anxiety regarding being in the waiting room is handled brilliantly by all members of staff.'

'I was greeted by pleasant efficient staff, and my treatment was carried out by a very helpful and very professional nurse. Thank you to all.'

'The knowledge of the Pharmacist who I had an appointment with today was really great. He took time to explain something in more detail and suggested how this could be followed up.'

'Reception staff pleasant and helpful. My mother had a home visit, the clinician was so kind and caring. So knowledgeable and got us help and support we never knew was available. Thank you.'

 

July 2023

96% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'From calling asking for an appointment to seeing the Nurse Practitioner was excellent. My consultation was handled very professionally but in a caring & informative manner.'

'I have had a raised BP & I can't thank the Practice enough for the health checks I have received & the ongoing care I am receiving. I also had an attack of vertigo & was given medication & my progress was monitored by a GP ringing me on 2 occasions until I was cured.'

'Very good service. The Doctor put me at ease and cared for my needs. It's always a cheerful environment and all the medical team are always very helpful even when they are very busy, which is most of the time. Thank you.'

'Excellent receptionists, nothing is too much trouble, making one feel we are not an intrusion. Doctor's and the nursing are pleasant, professional and seem to be interested. The management team should be proud of the practice.'

'Because I have received excellent care. I have been given appointments when needed and felt listened to by my GP and the nurses. All medical and non-medical staff are extremely helpful.'

'Staff are always polite and happy. The reception staff are smiley and put you at ease in sometimes embarrassing conversations and the clinicians are very patient and don't make me feel rushed or that I'm being overly concerned, they demonstrate empathy and a very positive person-centred approach.'

 

June 2023

95% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'I thought the service received was very good, staff at red reception very friendly and accommodating, appointment was very helpful, took the time to explain options and also prompt service when picking prescription up at Kepple Lane pharmacy, could not fault the service received, thank you.'

'Very happy with treatment, appointment on time, felt at ease and the nurse was nice and easy to talk to.'

'The doctor we saw was very informative explaining what was happening and what things could mean. He was also very caring and considerate.'

'Friendly welcome on arrival, minimal waiting time and excellent treatment.'

'Prompt signing in at reception. On time appointment. Excellent nurse who was so fast, efficient, friendly, and painless process.'

'The nurse who carried out my bloods procedure did so with 100% professional. Importantly, she treat me with empathy, kindness and respect and had the ability to keep me calm and remain at ease throughout the procedure. (I despise needles - extracting blood from my tiny veins is usually quite challenging - no issues today.)'

'Every time I need to speak to the surgery the receptionists are always extremely helpful and when I visit a nurse or Doctor it's the same, nothing ever seems too much trouble to help me, Excellent , 10 out of 10.'

'I can't fault the service I receive from Garstang Medical Practice.'

'Always go that extra mile to sort things out.'

 

May 2023

92% of patients were either 'extremely likely' or 'likely' to recommend our services. Comments include:

'Received my appointment on time, nurse practitioner very professional with a warm friendly manner.'

'The service I receive from all at Garstang Medical Centre is always excellent. Never had bad service there.'

'I have experienced this surgery only a few times, but I’m overwhelmed at how efficiently it's run both the surgery receptions and I have been impressed by the efficiency, courtesy and professionalism experienced over the past days when I attended for my Covid jab, prescription and blood test.'

'The doctors are great and the time they take to understand it fantastic. We love the surgery, and everyone has been very kind to us from day 1'

'GP pharmacist very helpful, understanding and gave clear advice. Receptionist courteous and helpful. Nurse Practitioner very good and explained reason for medication and steps to take.'

'I was listened to, understood and a way forward was offered to give me hope things could improve.'

'I get excellent service at all times. All staff are friendly, helpful & supportive.'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team.