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FRIENDS AND FAMILY TEST

How likely are you to recommend Garstang Medical Practice to Friends & Family? We would really appreciate your feedback to help improve our service. Please click here to complete the short survey.

Thank you to everyone who has taken the time to respond, we are very grateful. Responses for recent months are shown below.

 

June 2018 Friends and Family Result

During the month of June, 91% of patients surveyed would be either ‘Extremely likely’ or ‘likely’ to recommend our surgery to their family and friends. Feedback received includes:

' From the initial phone call until leaving after appointment...Friendly helpful staff, explainedfindings and gave helpful advice and answers!'

'Helpful and friendly staff, quick treatment, if I need an appointment I can have one on the day, the Nurse Practitioners are superb, a very welcome addition to assist the GPs, the GPs are great, the nursing team are great.'

'I am delighted with the service they provide. I can't imagine getting better service if I went private.'

'Staff are friendly, very helpful...manage people effectively...practice runs smoothly...clean, tidy and informative waiting room.'

'All very good. Had bloods taken...by one of the nicest and professional nurses I have come across.'

 

May 2018 Friends and Family Result

During the month of May, 89% of patients surveyed would be either ‘Extremely likely’ or ‘likely’ to recommend our surgery to their family and friends. Feedback received includes:

'I was received with a warm welcome and the practice nurse was very friendly and professional.'

' I've always been seen to quickly and professionally.'

'Polite and patient reception staff. Good time keeping...Helpful caring professional nurses and doctors.'

'Best is access to appointments and caring professional staff.'

 

April 2018 Friends and Family Result

During the month of April, 95% of patients surveyed would be either ‘Extremely likely’ or ‘likely’ to recommend our surgery to their family and friends. Feedback received includes:

'Excellent doctors / helpful and pleasant receptionists. First class care.'

'The best thing are the staff. They are all kind helpful and offer a great service.'

 

Thank you to all our patients who have taken the time to respond to our Family and Friends test. It is heartening to receive predominantly positive feedback which is greatly appreciated by the whole team.  We would also be grateful if possible, if you could share your experiences on the NHS choices website at  http://www.nhs.uk   

 

 

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