COVID-19 INFORMATION

Important Patient Updates

Do you have any respiratory symptoms such as persistent cough and/or high temperature?

  • Do you have a loss or change in your normal sense of smell or taste?
  • If you answered yes please do not come to the surgery

Please stay at home and use the NHS 111 online service for advice.

You must first contact 111 for advice, but please do not ring the surgery for advice regarding Coronavirus.  The NHS 111 online service is quick and easy to use.

If you do not have access to online services please telephone 111.

 

NHS Coronavirus Testing

If you develop symptoms of coronavirus, other members of your household must self-isolate immediately at home for 14 days and you must book a test at www.nhs.uk/coronavirus or call 119 if you have no internet access. If your test is positive, you must continue to stay at home for at least 7 days. If your test is negative, you must still complete your 14-day self-isolation period because the virus may not be detectable yet - this is crucial to avoid unknowingly spreading the virus.

COVID-19 absence: A guide for parents/carers

 

How to book a COVID-19 test

Your GP Practice cannot assist you in booking a Covid-19 test and does not provide Covid-19 testing; this can only be done via the national online booking portal. Your GP Practice cannot advise you on whether or not your child or children are safe to return to school; this should be discussed with the school(s) concerned.

Please do not visit or make an appointment at your GP practice if you have any symptoms of Covid-19 (high temperature, new continuous cough, loss of taste and/or smell).

The Government is scaling up its testing capacity even further to 500,000 tests a day by the end of October, expanding its network of testing sites and laboratories, as well as investing in new testing technologies. Whilst this scaling up is happening, the service is currently very busy. We would ask anyone who tries to book a test and is unable to do so, or who is offered a location or time which is not convenient, to please wait a few hours and then try again.

 

NHS COVID-19 App

The NHS COVID-19 app is part of our large scale coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service in England and the NHS Wales Test, Trace, Protect service in Wales. The app will be used, alongside traditional contact tracing, to help notify users if they have come into contact with someone who tests positive for coronavirus.

The app allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and it helps the NHS trace individuals that have coronavirus.

The app will help the NHS understand if the virus is spreading in a particular area, and so local authorities can respond quickly to stop it spreading further and save lives.

The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

For more information, please visit https://www.covid19.nhs.uk/ or read the Introducing the NHS COVID-19 app guide.

 

Temporary Change to Opening Hours - Starting Monday 30th March 2020

Garstang Medical Practice will be reducing our opening hours from Monday 30th March 2020. This decision has been made to protect both our patients and frontline healthcare staff at the surgery. Please tell all your family and friends who do not have access to the internet. We apologise for any inconvenience this may cause and we will keep you updated with any further changes.Thank you for your patience and support at this challenging time. The new opening hours are:

Monday to Friday 8.30am-12pm and 2pm-5.30pm (lunch time closure 12pm-2pm)

Our phone lines will be open 8am-12pm and 1pm - 6.30pm (lunch time closure 12pm-1pm). 

Coronavirus Patient Update (a short video recorded by Dr Mike Oliver, GP Partner)

 

Surgery information

Please only attend the surgery if you have been asked to do so to drop off a sample or to attend a pre-booked appointment.

We can deal with ALL queries over the telephone and send sick notes and other documentation via post, e-mail or text message. Please do not bring prescriptions / letters / discharge notes to the desk, there are external boxes for these. Please see a message from Dr Russell in support of this. We are working very hard to ensure we can maintain a safe environment for our patients and staff members; your patience and co-operation is much appreciated.

In line with NHS England and Public Health England guidelines, we ask all patients attending surgery to wear a face covering. We now have an intercom system in place at the entrance to both Blue and Red Reception to gain entry into the surgery.

Prescriptions: Unfortunately we cannot post prescriptions (other than for ostomy items on a temporary basis only) for security reasons and we do not currently have the functionality to send them electronically. Instead we ask that you choose to collect your prescription from either Kepple Lane or Well Pharmacy for the time being so that we can facilitate sending your prescription for you and you then need only come out to collect your actual medication. Please order your prescriptions either online via Patient Access/the myGP app or leave a voicemail on our repeat prescription answerphone service, accessed via 01995 607399 option 1 then option 2, noting which of the two local pharmacies you would like us to send your prescription to.

Online access: If you are not already registered to order your repeat prescriptions online you can do so by telephoning the surgery. The receptionist will verify your identity securely over the telephone rather than asking you to come to surgery to present your ID.

Sick notes: We can email these to you or post them; just let us know when requesting a sick note. Please remember however that we cannot provide sick notes for a COVID19 related illness or self-isolation. You must go to nhs 111 online to obtain this. For further information on sick notes relating to Coronavirus, please view our short video recorded by Dr George Dingle, GP Partner. 

New patients: You can now register online.

Please telephone the surgery to speak to a receptionist for any other queries.

Video Consultations - The surgery is now able to offer video consultations via the myGP app. For information about this service, take a look at our short video recorded by Dr George Dingle, GP Partner.

The latest information for the public on the outbreak of coronavirus can be found here: Gov.uk - Coronavirus Information for the Public 

For general information on coronavirus please access NHS.uk Coronavirus (COVID-19) Information

Medically vulnerable - If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you can register with the government and let them know if you need support. Please see the government website for further information and to register. Background information and FAQ's for those at highest risk from Coronavirus (COVID-19) is available on the NHS website. Please view the document 'Caring for people at highest clinical risk of Covid-19 - FAQ's for patients'. 

NHS Volunteer Responders - Available to help anyone who lives in England and who needs to self-isolate for any reason. Volunteers help people to avoid busy places by collecting their shopping, medicines and other important items; have regular contact with other people by making regular friendly phone calls; and get to medical appointments by giving lifts.

The NHS Volunteer Responders service will continue until at least December 2020.

To arrange support for yourself or someone you know call 0808 196 3646 (8am to 8pm, 7 days a week).

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