We aim to give the best possible service at all times and we welcome comments and suggestions for change. If you are unhappy with any aspect of our service or your treatment, please let us know. Then, if you still feel dissatisfied, formal complaints should be made in writing to the following address:
Mrs Hannah Routh
IT/Medical Services Manager
Garstang Medical Practice
who will take up the matter on your behalf and keep you fully informed in writing. We will endeavour to put right whatever has gone wrong and take the opportunity, where necessary, to improve our practice. If you remain dissatisfied with the outcome, you may refer the matter to:
The Parliamentary and Health Service Ombudsman
Tel: 0345 0154033
If you do not wish to raise your complaint with the practice:
If you do not feel comfortable raising your complaint or concern directly with the practice, you can alternatively raise the complaint with NHS England:
P.O. Box 16738
Tel: 0300 3112233
Our full complaints policy is available here.
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