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COMMENTS AND COMPLAINTS

We aim to give the best possible service at all times and we welcome comments and suggestions for change.  If you are unhappy with any aspect of our service or your treatment, please let us know. Then, if you still feel dissatisfied, formal complaints should be made in writing to the following address:

Practice Management
Garstang Medical Practice
Kepple Lane,
PR3 1PB

who will take up the matter on your behalf and keep you fully informed in writing. 

If your concerns still remain following the practice’s investigation and response you have the right to refer your complaint for further investigation to the NHS governing body, NHS England. 

You can contact NHS England on 0300 3112233 or write to them at NHS England, PO Box 16738, Redditch B97 9PT or Email: england.contactus@nhs.net.

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