We aim to give the best possible service at all times and we welcome comments and suggestions for change. If you are unhappy with any aspect of our service or your treatment, please let us know. Then, if you still feel dissatisfied, formal complaints should be made in writing to the following address:
Mrs Zoe Macdonald
Deputy Manager
Garstang Medical Practice
Kepple Lane,
PR3 1PB
who will take up the matter on your behalf and keep you fully informed in writing. We will endeavour to put right whatever has gone wrong and take the opportunity, where necessary, to improve our practice. If you remain dissatisfied with the outcome, you may refer the matter to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 0154033
Ombudsman website
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